19 Best Zendesk Alternatives Reviewed in 2025

Salesflare is a Customer Relationship Management (CRM) platform designed for small and medium-sized B2B businesses. It helps sales teams manage interactions, enrich lead data automatically, and organize pipelines in a way that makes relationship management easier and more effective.

Why it’s a good Zendesk alternative: I chose Salesflare for this list because it focuses on sales tracking and relationship intelligence rather than ticketing. With automated email sequences, lead data enrichment, and visual sales pipelines, Salesflare can help you keep track of customer interactions and follow up at the right time. Its automation-first approach means your team can spend less time on manual data entry and more time nurturing leads and closing deals.

Standout features & integrations:

Features include relationship insights, which analyze connections to guide outreach, data enrichment that auto-fills lead details, and AI-driven recommendations for next best actions. Visual pipelines make it easier to see where deals stand and prioritize tasks across the team.

Integrations include QuickBooks Online, Slack, Typeform, Facebook Lead Ads, Google Contacts, MailChimp, Google Sheets, Intercom, Better Proposals, Emailable, Leadinfo, and StoryChief.

Tidio is a customer communication platform that combines live chat, chatbots, and help desk tools in one place. It’s designed to help small to medium-sized e-commerce businesses engage with customers in real time and manage support inquiries more efficiently.

Why it’s a good Zendesk alternative: I picked Tidio for this list because it gives you a powerful live chat experience that keeps customers engaged on your website, while its Lyro AI agent handles repetitive queries in the background. This balance between automation and personal interaction can reduce response times and free your team to focus on complex issues. Tidio also centralizes your support channels into a help desk, making it easier to track and resolve customer requests without missing a message.

Standout features & integrations:

Features include AI chatbots, customizable flows, analytics and reporting, and multilingual support. These tools allow you to automate frequent interactions while maintaining a personalized experience across multiple channels.

Integrations include Shopify, WordPress, Squarespace, WIX, Adobe Commerce, Shopware, BigCommerce, PrestaShop, Ecwid by Lightspeed, Weebly, WooCommerce, and OpenCart.

HelpCrunch is a customer communication platform designed to simplify support, marketing, and sales interactions. It offers multichannel customer communication by integrating live chat, and email marketing into a single platform.

Why it's a good Zendesk alternative: I chose HelpCrunch for this list because it offers a suite of communication tools that can replace multiple standalone solutions. Its multi-channel capabilities make it a good contender for businesses looking to consolidate customer interaction channels. HelpCrunch stands out with its user-friendly interface and feature set, making it a versatile alternative to Zendesk.

Standout features & integrations:

Features include live chat, chatbot, shared inbox, knowledge base, email marketing, and popups. These tools help businesses manage customer interactions efficiently and improve engagement. Additionally, HelpCrunch supports mobile apps and SDKs for on-the-go customer support.

Integrations include Zapier, Slack, WordPress, Facebook, Instagram, WhatsApp, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, and Aircall.

Vision Helpdesk is a customer service software tool that offers a satellite help desk, service desk, and live chat software. Its multi-company support management is not commonly found in other help desk software.

Why it's a good Zendesk alternative: I chose Vision Helpdesk for the list because it stands out with its multi-company support management feature. This feature allows businesses to manage customer support or IT service desk functionality for multiple companies, brands, or products in one place. This makes it a good alternative to Zendesk for businesses that need to manage support for multiple entities under one platform.

Standout features & integrations:

Features include multi-channel ticket management, ITIL/ITSM-compliant service desk, and a real-time multi-company live chat messaging platform. These features help improve customer engagement and support team productivity.

Integrations include Active Directory, Google Hosted Emails, Live Chat Inc, GoToMeeting, Twilio, and Facebook.

HappyFox is a versatile help desk ticket management software that offers a ticketing system for customer service, IT, and internal help desk needs. It offers tailored support experiences across various industries.

Why it's a good Zendesk alternative: I chose HappyFox for the list because it has customizable IT support solutions, making it a good alternative to Zendesk. Its ability to integrate with multiple platforms and provide tools for customer support teams and IT support makes it a versatile option.

Standout features & integrations:

Features include live chat, AI transformation, process automation, and business intelligence. It supports various industries and departments, aiming to improve customer service and support.

Integrations include Salesforce, Aircall, Microsoft Teams, Slack, Facebook, Jira, Okta, Azure, Google Analytics, and Dropbox.

SolarWinds Service Desk is a cloud-based IT service management platform designed to simplify IT operations and improve user experiences. Its unified platform for monitoring, observability, and service management stands out, especially for organizations looking to consolidate IT operations.

Why it's a good Zendesk alternative: I chose SolarWinds Service Desk for the list because it offers features that cater to IT service management needs, making it a good alternative to Zendesk. It is best for unified IT service management as its tools integrate incident management, asset management, and service-level agreement (SLA) management into a single platform.

Standout features & integrations:

Features include intelligent incident management, IT asset management, and a self-service portal. It also offers AI-powered service management to assist agents and users with scalable service delivery and issue resolution.

Integrations include Splunk, LogRhythm, and IBM QRadar.

Intercom is a customer service platform that leverages AI to provide instant support and enhance agent productivity. It integrates AI at every level, offering support tools like the Fin AI Agent and AI-enhanced inbox to simplify support operations.

Why it's a good Zendesk alternative: I chose Intercom for this list because of its AI integration, which sets it apart from other customer service platforms. I believe it’s best for AI-first customer service and its ability to provide instant, accurate answers makes it a good alternative to Zendesk.

Standout features & integrations:

Features include the Fin AI Agent for instant customer support and an AI-enhanced inbox for agents. It also has advanced features like reporting metrics for support leaders.

Integrations include Shopify, HubSpot, and Salesforce.

HubSpot Service Hub is a customer service and success platform that streamlines communication, automates support workflows, and provides data-driven insights for businesses of all sizes. It centralizes omnichannel customer interactions—across email, chat, and messaging apps—helping teams deliver faster, more consistent service experiences.

Why it's a good Zendesk alternative: I chose Help Scout for the list because it offers a simpler, more affordable support platform tailored to small and medium-sized businesses. Its shared inbox and Beacon features provide seamless collaboration and integrated live chat without the complexity or cost of Zendesk. Help Scout’s intuitive interface, automation tools, and strong integrations make it a practical choice for teams that need efficient, personalized customer support without enterprise overhead.

Standout features & integrations:

Features include AI-powered ticket management, intelligent routing, real-time service analytics, and a self-service knowledge base that reduces support volume. Additional highlights include customer feedback tools, SLA management, chatbots, and automation workflows that enhance responsiveness and consistency.

Integrations include Gmail, Google Calendar, Outlook, WordPress, Zapier, Zoom, Microsoft Teams, Slack, Google Chat, and Salesforce.

TeamSupport is a customer support software designed specifically for B2B companies, offering features that cater to the unique needs of business-to-business customer service. It provides tools for managing complex customer relationships and support processes.

Why it's a good Zendesk alternative: I chose TeamSupport for the list because it stands out with its focus on B2B customer support, which is a niche that many other platforms do not specifically address. Its features are tailored to handle the complexities of B2B interactions, making it a good alternative to Zendesk for businesses in this sector.

Standout features & integrations:

Features include advanced ticketing, customer management, and collaboration tools that are essential for B2B support. It also includes a customer database, product database, and reporting tools to help businesses manage support operations.

Integrations include Slack, Microsoft Teams, Jira, and Salesforce CRM.

Crisp is an all-in-one business messaging platform designed to help startups and SMBs manage customer interactions efficiently. It stands out due to its suite of tools that centralize conversations, automate tasks, and provide real-time assistance.

Why it's a good Zendesk alternative: I chose Crisp for the list because it offers features in line with business messaging tailored for startups and SMBs, making it a good contender against Zendesk. Its ability to centralize various communication channels and automate repetitive tasks makes it a practical choice for businesses looking to simplify their customer support operations.

Standout features & integrations:

Features include a shared inbox that centralizes conversations from live chat, emails, Instagram DM, WhatsApp, and phone calls. It also includes a chatbot builder, co-browsing software, and a knowledge base for customer self-service.

Integrations include Cloudflare, Facebook Messenger, Joomla, Mailchimp, Prestashop, Segment, Telegram, Webflow, and WhatsApp.

HubSpot Service Hub is a customer service and success platform that streamlines communication, automates support workflows, and provides data-driven insights for businesses of all sizes. It centralizes omnichannel customer interactions—across email, chat, and messaging apps—helping teams deliver faster, more consistent service experiences.

Why it’s a good Zendesk alternative: I chose HubSpot Service Hub for the list because it offers an AI-powered help desk and strong omnichannel communication tools, making it a solid alternative to Zendesk. Its deep CRM integration, real-time analytics, and automation features help teams streamline ticket management, improve response times, and gain actionable insights—all within one connected platform.

Standout features & integrations:

Features include AI-powered ticket management, intelligent routing, real-time service analytics, and a self-service knowledge base that reduces support volume. Additional highlights include customer feedback tools, SLA management, chatbots, and automation workflows that enhance responsiveness and consistency.

Integrations include Gmail, Google Calendar, Outlook, WordPress, Zapier, Zoom, Microsoft Teams, Slack, Google Chat, and Salesforce.

Gorgias is an AI customer experience platform for ecommerce that centralizes customer interactions and automates support tasks. It provides personalized, efficient customer service tailored for ecommerce businesses.

Why it's a good Zendesk alternative: I chose Gorgias for its specialized focus on ecommerce, which makes it a good alternative to Zendesk. I believe it is best for ecommerce customer experience and its ability to integrate with ecommerce platforms like Shopify and BigCommerce, combined with its AI-driven automation, sets it apart.

Standout features & integrations:

Features include an all-in-one support inbox, AI-driven automation for repetitive tasks, and tools to boost website conversion rates. It also provides real-time performance monitoring and customer satisfaction surveys.

Integrations include Shopify, Shopify Plus, BigCommerce, Magento, Recharge, ShipStation, ShipBob, and RingCentral.

Zoho Desk is a help desk software designed to enhance customer service through context-aware features. It integrates easily with other Zoho products and offers a wide range of functionalities to simplify support operations.

Why it's a good Zendesk alternative: I chose Zoho Desk for its feature set and competitive pricing, making it a good contender against Zendesk. It is best for context-aware customer service and its high level of customization and automation capabilities stand out, providing businesses with the tools needed to deliver efficient and personalized customer support.

Standout features & integrations:

Features include automated ticket routing, social media integration, and a contextual AI assistant named Zia. The platform supports multi-channel communication, allowing businesses to manage customer interactions across email, chat, and social media.

Integrations include Google Workspace, Microsoft Office 365, Slack, Jira, Trello, Asana, Dropbox, OneDrive, Box, GitHub, Bitbucket, Zendesk, Salesforce, HubSpot, Intercom, Freshdesk.

CRM Creatio is a versatile customer relationship management platform designed for businesses seeking to enhance customer service and optimize sales.

Why it's a good Zendesk alternative: For businesses looking to centralize customer service and communication, CRM Creatio provides a no-code interface where you can efficiently manage every customer touchpoint. Its case and knowledge management tools help your team resolve issues faster, ensuring quick access to important information. CRM Creatio’s service automation tools also let you set up processes for consistent, quality service delivery without repetitive manual tasks. It even offers customizable workflows, so your team can adjust service processes to match your unique requirements,

Standout features & integrations:

Features include AI tools, 360-degree customer views, a contact center with queue management and case distribution, task management, agent scheduling management, and communication tools.

Integrations include Accelo, Act!, ActiveCampaign, Acumatica, Adobe Analytics, Asana, Microsoft Exchange, Excel, Mailchimp, HubSpot Marketing Hub, Google Calendar, and Tableau.

LiveAgent is a customer support platform that brings together email, live chat, phone, and social media messages into one place. It turns every customer interaction into a ticket, so your team can manage conversations without switching tools. 

Why it's a good Zendesk alternative: LiveAgent’s hybrid ticket stream is a key reason to consider it as a Zendesk alternative. It keeps all customer interactions—whether they start on email, chat, or social media—within a single ticket thread. This means your team can follow the full conversation history without jumping between channels, making it easier to provide consistent, informed support. LiveAgent also offers features like IVR, call routing, and unlimited call recordings, all within the same platform.

Standout features & integrations:

Features include an AI Answer Assistant that helps draft replies using your OpenAI API key, saving time on repetitive emails. You can also set up automation rules to handle tasks like assigning tickets, tagging conversations, or escalating issues based on specific triggers.

Integrations include WhatsApp, WordPress, Shopify, Mailchimp, Pipedrive, Slack, Facebook, Google Sheets, Salesforce, Asana, Twilio, and RingCentral.

Freshservice is an AI-powered IT service management tool designed to simplify IT operations. It automates routine tasks and provides predictive intelligence, making it ideal for efficient IT service management.

Why it's a good Zendesk alternative: I chose Freshservice for its AI capabilities that enhance IT service management. Its ability to automate routine tasks and provide predictive insights makes it a good contender for Zendesk, especially for IT-focused environments.

Standout features & integrations:

Features include incident management, knowledge base, self-service portal, SLA management, and workflow automation. It also includes capabilities like asset management, change management, and project management.

Integrations include Google Workspace, Slack, and Okta.

Freshdesk is a customer service and support software that provides ticketing, self-service options, AI-powered automation, collaboration tools, and analytics. It aims to empower support teams to deliver timely and consistent support at any scale. The platform also offers a Customer Service Suite with AI-powered conversations, ticket management, and no-code bots.

Why it's a good Zendesk alternative: I chose Freshdesk for the list because it offers tools that can scale with businesses of all sizes. Its AI-powered automation and ticketing system makes it a good contender for those looking to move away from Zendesk. The platform's integration of various customer service functions into one unified solution sets it apart.

Standout features & integrations:

Features include an advanced ticketing system, AI-powered automation, and self-service options. The platform also offers collaboration tools to help agents engage with cross-functional teams and analytics to optimize support operations.

Integrations include Slack, Jira, Google Calendar, Google Analytics, and Mailchimp.

Salesforce Service Cloud is a customer service and support platform that centralizes omni-channel interactions for businesses managing complex customer engagement workflows. It streamlines service delivery across phone, chat, email, and social channels—helping teams improve case resolution, increase agent efficiency, and elevate the overall customer experience.

Why it's a good Zendesk alternative: I chose Salesforce Service Cloud for the list because it delivers a more scalable and deeply integrated solution for enterprises seeking advanced customer service capabilities. Its AI-powered automation, omni-channel communication tools, and real-time analytics offer greater visibility and control than many Zendesk setups. With broad customization options and seamless integration across the Salesforce ecosystem, it’s a strong alternative for teams that need to manage complex service operations within a unified CRM environment.

Standout features & integrations:

Features include omni-channel routing, customizable Service Console, knowledge base, case management, field service scheduling, automation tools, and AI-powered chatbots that enhance customer interactions.

Integrations include Slack, Microsoft Teams, AWS, Google Workspace, SAP, Oracle, Dropbox, Zendesk, HubSpot, and Mailchimp, with an open API available for custom connections.

Front is a customer service platform that consolidates all customer communications into a single omnichannel inbox. It manages shared inboxes across multiple channels, which is important for businesses handling high volumes of customer interactions.

Why it's a good Zendesk alternative: I chose Front for the list because it manages shared inboxes across multiple channels, which is important for businesses that handle high volumes of customer interactions. I believe it’s best for omnichannel inbox management in addition to its practical AI features, which improve team efficiency and customer satisfaction.

Standout features & integrations:

Features include its omnichannel inbox, which consolidates all customer communications into a single platform, and its AI chatbots that assist in delivering instant resolutions. The platform also offers workflow automation to simplify processes and analytics to provide insights into team performance and customer interactions.

Integrations include Asana, DropBox Business, Gmail, HubSpot, Microsoft 365, Salesforce, Slack, Trello, WhatsApp, Zapier, and Zoom Meetings.

Hiver is a collaborative email management tool that simplifies customer communication for support and operations teams. It consolidates multi-channel messages into a shared inbox and layers in AI-assisted workflows, automation, and analytics—helping teams move faster and deliver consistent, high-quality support.

Why it’s a good Zendesk alternative: I chose Hiver for the list because it offers a simpler, more collaborative approach to customer support directly within Gmail. Its AI-powered assistance, shared inbox functionality, and workflow automation make it ideal for teams seeking Zendesk-level efficiency without the complexity of a full-scale ticketing system. Hiver’s integrations with tools like Salesforce, HubSpot, and Slack also make it easy to connect support operations across platforms, improving visibility and response times.

Standout features & integrations:

Features include AI Assistance for drafting and summarizing replies, workflow automation for triaging and routing, shared inboxes with notes and @mentions, omnichannel communication, analytics dashboards, and SLA/CSAT management tools.

Integrations include Slack, Salesforce, QuickBooks, HubSpot, Shopify, Mailchimp, Asana, Trello, Zapier, and Zoho CRM.