Os 10 melhores softwares de inteligência de conversas em 2026

Avaliações do melhor software de inteligência de conversação

1. 

   1

   CloudTalk

   Best for merging live coaching with AI insights

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is a calling platform that combines global telephony with built-in AI conversation intelligence to help teams understand what happens on every call.

   Why I picked CloudTalk: I picked CloudTalk because its AI tools turn calls into data you can act on. It auto-generates summaries, key topics, sentiment, and notes from each conversation, so your team doesn’t waste time reviewing every recording. Managers can track talk time, listener ratio, and call outcomes through dashboards, helping you see which agents excel and where calls slip. Also, the live coaching tools (listen, whisper, barge) let you step in when a call needs steering, which means you can improve conversations as they happen.

   Standout features & integrations:

   Features include sentiment analysis, which highlights whether a call tone was positive, neutral, or negative, giving you quick cues about customer satisfaction. Transcript search also lets you find calls by keywords or topics, making it easier to identify patterns or specific issues across your call history.

   Integrations include HubSpot, Pipedrive, Zoho CRM, Salesforce, MS Dynamics, OdooCRM, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, and Monday.com.

   Pros and Cons

   Pros:

   • AI summaries reduce manual reporting time
   • Live monitoring helps improve team coaching
   • Global coverage in 160+ countries

   Cons:

   • Integration setup can take time
   • Voice quality may vary by region
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
2. 

   2

   Salesken

   Best for trend analysis in sales calls

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Salesken is an AI-powered conversation intelligence platform that improves sales performance for teams in high-velocity environments. It captures, transcribes, and analyzes sales conversations—helping reps respond smarter, managers coach faster, and leaders gain visibility into what drives revenue.

   Why I picked Salesken: Salesken stands out for its ability to deliver real-time coaching during live calls, guiding sales reps through key moments with contextual prompts and suggestions. Its blend of sentiment analysis, AI-driven call reviews, and automated scoring offers a clear path to improve conversion rates and shorten sales cycles—without adding manual oversight or complexity.

   Standout features & integrations:

   Features include real-time conversation prompts, sentiment and intent analysis, AI-driven call reviews, and CRM-integrated performance tracking—helping teams refine messaging and uncover customer needs in the moment.

   Integrations include Salesforce, HubSpot, Zoho CRM, Pipedrive, Freshsales, Microsoft Dynamics 365, Slack, Google Workspace, Microsoft Teams, and Zendesk.

   Pros and Cons

   Pros:

   • Provides valuable insights into effective sales strategies.
   • Machine learning to analyze calls and identify areas for improvement.
   • Enhances sales team performance through improved call quality and lead generation.

   Cons:

   • There are limited customization options for normal and video calls.
   • Some users have experienced occasional network issues, which were resolved.
   Learn more about Salesken:

   • Check out Salesken on their website
3. 

   3

   Gong

   Best for training your own AI

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Gong is a revenue intelligence platform that captures all customer interactions across every channel with conversation intelligence in multiple languages. You can use this platform to get more than just call and chat summaries. Gong provides critical insights, including customer pain points, outcomes, and next steps so you can improve win rates throughout your entire organization.

   Why I picked Gong: The thing that caught my eye about Gong was that they offer the first user-trainable AI. Customize your AI models to ensure they’re unique to your business with various factors, including your industry, company size, or geography. Gong also features over 40 AI models to help you experiment with the best configuration to get data-driven insights.

   Gong Standout Features and Integrations

   Standout features include context tracking instead of keyword tracking to measure the success of strategic initiatives and AI-powered deal warnings and forecasting for more accurate predictions.

   Integrations include Apollo.io, Cogism, Google Workspaces, HubSpot CRM, LeadiQ, Microsoft Teams, Salesforce Sales Cloud, Slack, Snowflake, and Zoom.

   Pros and Cons

   Pros:

   • Robust performance reporting and metrics tracking
   • High engagement from sales reps
   • Easy to read the dashboard

   Cons:

   • Pricing is a little high for smaller businesses
   • Onboarding is mostly self-service
   Learn more about Gong:

   • Check out Gong on their website
   • Explore best alternatives to Gong
4. 

   4

   MindTickle

   Best for spreading winning behaviors to improve team performance

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   This platform is a learning board with integrated conversation intelligence that helps your sales leaders track key learning skills, provide personalized training for better sales performance, and connect to other training tools. Mindtickle focuses on providing a single place for content, training, and coaching with robust reporting and analytics capabilities.

   Why I picked Mindtickle: I chose this platform for my list because of the way it can help you spread winning behaviors at scale. You no longer need to track each customer call individually to identify the best selling behaviors or train every rep personally to ensure these best practices are assimilated. Mindtickle automates tracking and training for you to streamline pain point resolution.

   Mindtickle Standout Features and Integrations

   Standout features include AI-driven coaching and training that reinforces skills-based learning based on personalized feedback, as well as automated capture, scoring, and analysis of buyer interactions to identify essential deal risks and buying behaviors.

   Integrations include ActiveDirectory, BambooHR, Box, Dropbox, Khan Academy, Mediafly, Okta, Salesforce Sales Cloud, YouTube, and Workday.

   Pros and Cons

   Pros:

   • Accessible customer support team and training blogs
   • Lots of out of the box templates
   • Consistent updates with new features

   Cons:

   • Limited analytics capabilities on the platform
   • Blogs don’t cover advanced training
   Learn more about MindTickle:

   • Check out MindTickle on their website
5. 

   5

   Revenue.io

   Best for identifying and resolving human performance problems

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   This cloud-based sales engagement solution was designed to help Salesforce users identify revenue channels, manage leads, and analyze performance. With the addition of conversation intelligence, you can use Revenue.io to identify and improve sales rep behavior to ensure more wins and deal closes through real-time recommendations and coaching.

   Why I picked Revenue.io: The thing I like about this platform is that it focuses on identifying major breakdowns in your team’s selling behavior, including knowing who to contact and when, how to have effective conversations, wasting time on follow-up emails, taking too long to ramp, and not engaging with new leads fast enough. Revenue.io offers specific tools to address each pain point.

   Revenue.io Standout Features and Integrations

   Standout features include automated post-conversation email follow-ups written by generative AI and AI sales coaching that helps you scale training with fewer managers.

   Integrations include D&B, Five9, Gmail, Google Chrome, Microsoft Outlook, Microsoft Teams, Nylas, Salesforce Sales Cloud, Twilio, and Zoom.

   Pros and Cons

   Pros:

   • Editing workflow on the fly is simple
   • Quick to implement
   • Extremely easy to customize and configure

   Cons:

   • Canned reports are not customizable
   • Dashboard needs some work
   Learn more about Revenue.io:

   • Check out Revenue.io on their website
6. 

   6

   CallRail

   Best for accurate sentiment analysis

   • 14-day free trial
   • From $55/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CallRail is a marketing analytics and communication software that’s designed to deliver real-time insights through conversation intelligence and other AI tools. You can use this platform to save at-risk customers, identify training and coaching opportunities, fine-tune marketing strategies, and make more data-driven decisions throughout the customer journey.

   Why I picked CallRail: One feature that stood out to me from this platform is the sentiment analysis provided by the Premium Conversation Intelligence. Trained on over 650,000 hours of voice calls and data, this tool can provide an overall sentiment alongside the summary of the conversation and highlight calls that require additional action right away.

   CallRail Standout Features and Integrations

   Standout features include real-time conversation insights to pinpoint calls and customers that require extra support and call scoring that qualifies leads and tags conversations so your reps know what to do next.

   Integrations include ActiveCampaign, Adobe Analytics, AMP, Clio, Constant Contact, DashThis, Domo, Facebook, Google Analytics, and HubSpot CRM.

   Pros and Cons

   Pros:

   • Intuitive navigation and user interface
   • Easily scalable for small and large organizations
   • The system is very easy to set up

   Cons:

   • No “whisper” coaching feature available
   • Two different mobile apps with unique functionalities
   Learn more about CallRail:

   • Check out CallRail on their website
   • Read my in-depth review of CallRail
7. 

   7

   Grain

   Best for providing AI recording and tools for more than just sales teams

   • Free plan available
   • From $15/user/month

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   As an AI meeting recording software, Grain focuses on helping every one of your teams have more efficient meetings and follow-ups. This platform can connect with any video conference calling platform to automate record-keeping, note-taking, and insight capture for in-house meetings and client conversations.

   Why I picked Grain: This platform snagged a spot on my list due to its accessibility to everyone. While your sales team can use Grain during customer calls, it’s also an essential tool for helping streamline product development, customer success, and user research workflows through automation and AI tools.

   Grain Standout Features and Integrations

   Standout features include meeting recording that highlights all the key moments from the video call and native integrations with communication apps that make it easier to share clips from calls.

   Integrations include Asana, HubSpot, Notion, Productboard, Salesforce Sales Cloud, Slack, and Zapier.

   Pros and Cons

   Pros:

   • Consistently adding new features
   • Easy to learn and use
   • Simple to set up

   Cons:

   • Limited filtering while searching calls
   • Free plan offers very limited features
   Learn more about Grain:

   • Check out Grain on their website
8. 

   8

   Fathom

   Best for comprehensive tracking of business performance

   • 7-day free trial + free demo available
   • From $15/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Fathom was built to be much more than a conversation intelligence platform, as it focuses on financial analysis and reporting. With Fathom, you can monitor trends, identify opportunities for growth, and assess overall business performance by importing data directly from your other apps.

   Why I picked Fathom: Even though it doesn’t focus exclusively on conversation intelligence, Fathom made my list because it has robust analytics and alerts for every aspect of your organization. Use the KPI builder to customize metrics for your team and set up AI-driven alerts to notify your reps and managers of missed opportunities and achievements.

   Fathom Standout Features and Integrations

   Standout features include tracking for non-financial KPIs that you can monitor along financial metrics and analytics for any time period with custom metric comparisons.

   Integrations include blogtastic, Infoset, Loom, MYOB Business, Microsoft Excel, QuickBooks Online, Xero, Yodek, and Zoom.

   Pros and Cons

   Pros:

   • Financial tools with conversation intelligence
   • Automates note-taking and sharing post meeting
   • Automated call recording that reminds and notifies you it’s there

   Cons:

   • Hard to customize
   • Heavy focus on financial analysis
   Learn more about Fathom:

   • Check out Fathom on their website
9. 

   9

   Sybill

   Best for AI-driven sales insights

   • 14-day free trial + free plan + free demo available
   • From $30/user/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Sybill is an AI-powered conversation intelligence tool that transforms sales calls into actionable insights for revenue teams. It captures, analyzes, and summarizes customer interactions—helping account executives, managers, and customer success teams focus on closing deals instead of handling manual CRM updates.

   Why I picked Sybill: Sybill stands out for its ability to convert every sales conversation into a data-backed performance advantage. Its AI sales assistant automatically handles administrative tasks like CRM autofill and email follow-ups while providing real-time deal insights and coaching prompts. This makes it especially useful for teams aiming to scale pipeline management, improve sales productivity, and reduce the risk of deal slippage.

   Standout features & integrations:

   Features include AI-driven transcription and analysis, automatic meeting summaries, real-time coaching, deal inspection, CRM autofill, and multi-language support for global teams. These capabilities help sales leaders gain complete visibility into team performance and buyer sentiment.

   Integrations include HubSpot, Salesforce, Zoho, Zoom, MS Teams, Google Meet, Slack, Gmail, Outlook, and Webex.

   Pros and Cons

   Pros:

   • Performance coaching features that help with team improvement and sales strategy refinement.
   • Comprehensive insights into deals and buyer behavior, enhancing decision-making processes.
   • Automates administrative tasks, saving sales teams time and allowing them to focus on selling.

   Cons:

   • Business-tier subscription costs can be prohibitive for smaller businesses or startups.
   • The dependence on AI may lead to inaccuracies in understanding the nuances of sales conversations.
   Learn more about Sybill:

   • Check out Sybill on their website
10. 

    10

    Jiminny

    Best for fast-tracking team development for new hires and veterans

    • 14-day free trial + free demo available
    • Pricing upon request

    Visit Website

    Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Designed to help commercial teams maximize their revenue, Jiminny is a conversation intelligence solution that records, transcribes, and analyzes conversations for valuable insights about your team performance and full visibility into all activities. Jiminny strives to nurture a winning performance culture by highlighting successes and sharing knowledge that enhances your sales process.

    Why I picked Jiminny: I like this tool because it has a feature that focuses on fast-tracking onboarding and improvement across your whole team. With Jiminny’s collaborative Playlists, they claim they can cut onboarding time by a third through collections that are put together by your most experienced sales talent.

    You recognize and empower these top performers by encouraging them to build playlists with saved conversation snippets or full phone calls that they can then share with their teammates.

    Jiminny Standout Features and Integrations

    Standout features include a Snippets feature that allows team members to capture key interactions and share them quickly with a link dropped into an email or Slack message and automated call recording logs that send call summaries and meeting notes to your CRM.

    Integrations include 8 x 8, Aircall, Bullhorn, Close, CloudCall, Cloudtalk, Copper, Dialpad, Dynamics 365, Google Meet, and Zoom. Jiminny offers over 25 out-of-the-box integrations.

    Pros and Cons

    Pros:

    • Customer support is willing to go the extra mile
    • Sales teams enjoy using it
    • Easy to learn how to use

    Cons:

    • Limited ability to tag call types (cold call, proposal call, etc.)
    • Transcription errors during calls with poor connections
    Learn more about Jiminny:

    • Check out Jiminny on their website