monday CRM vs. Zoho CRM: Comparison & Expert Reviews For 2025
monday CRM offers a flexible platform designed to enhance team collaboration and project management. Zoho CRM provides a comprehensive solution for businesses looking to streamline their sales processes and customer interactions. While both CRMs aim to improve business efficiency, monday CRM focuses more on project management, whereas Zoho CRM emphasizes sales automation.
In this article, you'll find a detailed comparison of the tools, including their features, pros and cons, and pricing. Explore how each CRM can fit your team's unique needs.
monday CRM vs. Zoho CRM: An Overview
Zoho CRM
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monday CRM vs. Zoho CRM Pricing Comparison
| monday CRM | Zoho CRM | |
|---|---|---|
| Free Trial | 14-day free trial | 15-day free trial |
| Pricing | From $12/user/month (billed annually, min. 3 seats) | $14/user/month (billed annually) |
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowmonday CRM vs. Zoho CRM Pricing & Hidden Costs
monday CRM offers a tiered pricing model based on the number of users and features, with potential additional costs for premium integrations and support. Zoho CRM's pricing structure is also tiered, focusing on different feature sets and user levels, with extra charges for advanced customization and add-ons. To select the tool with the right pricing for your needs, consider the specific features your team requires and evaluate the total cost of ownership, including any potential hidden fees, to make an informed decision.
monday CRM vs. Zoho CRM Feature Comparison
With monday CRM’s extensive integrations, you can easily connect your existing apps, making it ideal for teams juggling multiple tools. Zoho CRM’s automation capabilities are great for streamlining your sales workflows, particularly in environments with repetitive tasks. While monday CRM’s integrations offer flexibility, Zoho CRM excels in automation, each catering to different operational needs.
| monday CRM | Zoho CRM | |
|---|---|---|
| API | ||
| Calendar Management | ||
| Call Tracking | ||
| Click-to-Dial | ||
| Contact Management | ||
| Email Integration | ||
| External Integrations | ||
| File Sharing | ||
| Google Apps Integration | ||
| Lead Management | ||
| Lead Scoring | ||
| Marketing Automation | ||
| Mobile App | ||
| Pipeline Management | ||
| Sales Automation | ||
| Social-Media Integration | ||
| Task Scheduling/Tracking |
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowmonday CRM vs. Zoho CRM Integrations
| Integration | monday CRM | Zoho CRM |
|---|---|---|
| Slack | ✅ | ✅ |
| Google Calendar | ✅ | ✅ |
| Microsoft Teams | ✅ | ✅ |
| Salesforce | ❌ | ✅ |
| HubSpot | ❌ | ✅ |
| Mailchimp | ✅ | ✅ |
| QuickBooks | ✅ | ❌ |
| Shopify | ❌ | ✅ |
| API | ✅ | ✅ |
| Zapier | ✅ | ✅ |
With monday CRM's Slack integration, you can keep your team communication in one place, which is invaluable for remote teams needing real-time updates. Zoho CRM's Salesforce integration is great for businesses that rely on detailed customer relationship management to boost sales. While monday CRM excels in internal communication, Zoho CRM shines in sales management, each serving distinct business priorities.
monday CRM vs. Zoho CRM Security, Compliance & Reliability
| Factor | monday CRM | Zoho CRM |
|---|---|---|
| Data Encryption | monday CRM uses AES-256 encryption to protect data both in transit and at rest. | Zoho CRM also employs AES-256 encryption, ensuring data security across all user interactions. |
| Regulatory Compliance | monday CRM complies with GDPR and offers data processing agreements for customers. | Zoho CRM complies with GDPR, CCPA, and offers compliance certifications like ISO 27001. |
| Uptime Reliability | monday CRM guarantees 99.9% uptime through its robust infrastructure and monitoring. | Zoho CRM provides 99.9% uptime, supported by redundant data centers and proactive maintenance. |
monday CRM and Zoho CRM both offer strong security and compliance measures, but Zoho CRM provides broader regulatory compliance coverage. To evaluate these aspects, consider reviewing each vendor's compliance certifications, encryption standards, and uptime guarantees to ensure they align with your team's security needs.
monday CRM vs. Zoho CRM Ease of Use
| Factor | monday CRM | Zoho CRM |
|---|---|---|
| User Interface | monday CRM offers a visually intuitive interface with drag-and-drop functionality. | Zoho CRM's interface is feature-rich but can feel cluttered, requiring more navigation. |
| Onboarding Experience | monday CRM provides guided tutorials and templates to help new users get started quickly. | Zoho CRM offers a comprehensive setup guide, though it may feel overwhelming to new users. |
| Customization | monday CRM allows easy customization of workflows with a few clicks. | Zoho CRM supports extensive customization but may require technical know-how. |
monday CRM excels in providing a straightforward, visually appealing interface that's easy to navigate. However, Zoho CRM, while offering more features, can be challenging due to its complexity, making it less intuitive for those new to CRM systems.
monday CRM vs Zoho CRM: Pros & Cons
monday CRM
- You can create forms that live within your project as a view.
- Its integrated proofing feature lets you add comments to files.
- You can easily create automations without any coding.
- Training videos use the old UI, which can confuse new users.
- Subtask columns don't replicate task structure, needing extra customization.
- The Gantt view isn't useful for building projects.
Zoho CRM
- You get access to detailed analytics for better decision-making.
- The automation features help your team save time on repetitive tasks.
- You can customize Zoho CRM to fit your team's specific needs.
- You might experience occasional delays in customer support response times.
- The mobile app could be more intuitive for your on-the-go work.
- Your team might find the initial setup a bit complex.
Best Use Cases for monday CRM and Zoho CRM
monday CRM
- Tech Startups monday sales CRM is perfect for tech startups needing agile workflows and automation.
- Marketing Agencies Your agency will benefit from its collaborative tools and proofing features for client work.
- Small Businesses If you’re a small business, you’ll find its ease of use and customization options invaluable.
- Project Managers You can streamline tasks and track progress easily with monday sales CRM’s visual tools.
- Sales Teams It helps your team manage leads and sales pipelines with integrated tracking features.
- Creative Teams Your team can collaborate effectively using its integrated comments and file sharing.
Zoho CRM
- Small Businesses Zoho CRM offers flexible pricing and customizable features that fit your unique needs.
- Sales Teams You can automate lead management and track your sales pipeline efficiently.
- Marketing Departments The platform provides tools to automate campaigns and analyze customer behavior.
- Real Estate Agents You can manage client interactions and property listings with ease.
- Retail Businesses Zoho CRM helps you track customer purchases and personalize marketing efforts.
- Customer Support Teams You can streamline ticket management and improve response times with integrated support tools.
Get free help from our project management software advisors to find your match.
Get Expert AdviceOpens new windowWho Should Use monday CRM, and Who Should Use Zoho CRM?
In my opinion, monday CRM is ideal for teams that need a visually appealing, easy-to-use platform for project management and collaboration, especially in creative industries. Zoho CRM, on the other hand, is more suitable for businesses focused on sales automation and customer relationship management, particularly those with complex sales processes and larger teams.
If your work requires flexibility and integration with various tools, I'd recommend monday CRM. But if you're looking for a robust sales-focused solution with extensive customization, Zoho CRM might be the better fit.
Differences Between monday CRM and Zoho CRM
| monday CRM | Zoho CRM | |
|---|---|---|
| Automation | monday CRM focuses on workflow automation for project management. | Zoho CRM excels in sales automation, streamlining repetitive sales tasks. |
| Customization | monday CRM allows easy customization of workflows with a few clicks. | Zoho CRM supports extensive customization but may require technical know-how. |
| Integration Options | monday CRM supports various integrations, especially for team collaboration tools. | Zoho CRM integrates well with sales-focused platforms like Salesforce and Shopify. |
| Pricing Model | monday CRM uses a tiered pricing based on users and features, with potential add-ons. | Zoho CRM offers tiered pricing focused on feature sets and user levels, with advanced add-ons. |
| User Interface | monday CRM offers a simple, visually driven interface with drag-and-drop features. | Zoho CRM provides a feature-rich interface that can feel complex and requires more navigation. |
| Visit monday CRMOpens new window | Visit Zoho CRMOpens new window |
Similarities Between monday CRM and Zoho CRM
| Data Encryption | Both monday CRM and Zoho CRM use AES-256 encryption to protect your data, ensuring secure interactions and data storage. |
|---|---|
| Integration Options | Both platforms support a wide range of integrations through APIs and Zapier, allowing you to connect with various third-party tools. |
| Onboarding | Both offer guided onboarding experiences, helping you and your team get started quickly with tutorials and setup guides. |
| Pricing | monday CRM and Zoho CRM both use tiered pricing models, letting you choose plans based on your team's size and feature needs. |
| Uptime Reliability | Both offer a 99.9% uptime guarantee, providing your team with reliable access to the platform whenever you need it. |
| Visit monday CRMOpens new window Visit Zoho CRMOpens new window | |