10 alternativas ao Microsoft Dynamics 365 para CRM em 2026

Melhores alternativas ao Microsoft Dynamics 365

1. 

   1

   Salesflare

   Best for automated email sequences

   • 30-day free trial + free demo available
   • From $39/user/month

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Salesflare is a B2B CRM built for sales teams that want less manual data entry—it automatically captures contacts, emails, and meeting activity so your pipeline stays current without the administrative overhead that often makes platforms like Dynamics 365 feel heavy for smaller sales operations.

   Who Is Salesflare Best For?

   Salesflare suits small B2B sales teams that want a CRM that keeps itself updated, so reps can spend their time selling rather than logging activity.

   Why I Picked Salesflare

   I picked Salesflare as one of the best because it handles the follow-up work that usually falls through the cracks in Dynamics 365. Its automated email sequences keep sending until a prospect replies, opens, or clicks, so no lead goes cold from inaction. I particularly like how branching logic adjusts the sequence based on each recipient's behavior, which means my team isn't blasting the same message to everyone.

   Salesflare Key Features

   • Automatic data capture: Pulls contact details, emails, meetings, and calls into CRM records without manual entry.
   • Visual pipeline management: Lets reps drag and drop deals between stages across multiple pipelines configured by region, product, or team.
   • AI-powered lead scoring: Monitors each lead's live interaction pattern to surface the right moment to reach out.
   • Customizable dashboards and reporting: Tracks revenue forecasts, funnel conversion rates, and team performance across individual pipelines or combined views.

   Salesflare Integrations

   Salesflare lists 11,305 apps available natively or through Zapier and Make, including native integrations with Gmail, Google Calendar, Outlook, Microsoft 365, Microsoft Exchange, and LinkedIn. It offers a REST API with an OpenAPI specification for custom integrations, while Microsoft Dynamics 365 CRM connectivity is available through Make and Zapier.

   Pros and Cons

   Pros:

   • Behavioral email follow-ups keep leads moving
   • Clear pipeline views clarify opportunity status
   • Automatic activity capture reduces manual CRM entry

   Cons:

   • Reporting and email workflows have limits
   • CRM scope excludes finance and operations
   Learn more about Salesflare:

   • Check out Salesflare on their website
   • Read my in-depth review of Salesflare
2. 

   2

   Creatio

   Best for no-code workflow automation

   • Not available
   • From $15/user/month

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   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Creatio AI CRM is a no-code workflow and CRM platform for mid-market and enterprise teams that need to unify sales, marketing, and service operations without being locked into the Microsoft ecosystem.

   Who Is Creatio Best For?

   Creatio is a strong fit for mid-market and enterprise operations and sales teams that need to build and automate complex, cross-functional workflows without depending on developers for every change.

   Why I Picked Creatio

   I picked Creatio as one of the best because its no-code workflow automation genuinely sets it apart from Dynamics 365's developer-heavy customization model. I particularly like the BPMN-based Process Designer, which lets my team build multi-step approval workflows with conditional logic and parallel tasks without touching code. On top of that, AI agents can be embedded directly into those workflows, so something like classifying a service request and routing it for approval happens automatically.

   Creatio Key Features

   • Predictive lead scoring: Configurable scoring models evaluate leads on a 1–100 scale using success criteria, input columns, and automatic retraining settings.
   • Territory management: Organizes sales territories and assigns accounts, leads, opportunities, and team members across multiple territory levels.
   • Granular permission controls: Business data permissions can be set at the object, record, and column levels, covering create, read, update, delete, and delegation actions.
   • Omnichannel campaign management: Supports designing and running marketing campaigns across multiple channels, with email workflow automation and digital ad performance tracking.

   Creatio Integrations

   Creatio lists Microsoft ecosystem integrations, including Outlook, Teams, SharePoint, and Entra ID, plus marketplace integrations for Power BI Desktop, Google Calendar, Microsoft Exchange, Apollo.io, PandaDoc, and Zapier. REST and OData APIs support custom integrations.

   Pros and Cons

   Pros:

   • Shared customer visibility across sales, marketing, service
   • Tailor sales processes without extensive coding
   • Visual BPMN workflows connect cross-team approvals

   Cons:

   • Doesn’t replace dedicated finance or ERP systems
   • Advanced configuration can demand training and setup
   Learn more about Creatio:

   • Check out Creatio on their website
3. 

   3

   Nimble CRM

   Best for relationship-focused CRM

   • 14-day free trial available
   • From $29.90/user/month

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   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Nimble is a relationship-focused CRM built for small businesses that want a simpler alternative to Dynamics, unifying contacts, deal pipelines, email, and calendar activity in one place with native Microsoft 365 and Google Workspace connections.

   Who Is Nimble Best For?

   Nimble is a strong fit for small business sales teams already embedded in Microsoft 365 or Google Workspace who need a lightweight CRM focused on relationship management rather than a full ERP suite.

   Why I Picked Nimble CRM

   I picked Nimble CRM because it's built specifically for small businesses that want real relationship depth without the complexity of Dynamics 365. I love how Nimble's unified contact records pull in email history, calendar activity, and social profile data so you always have full relationship context before a call or meeting. The Nimble Prospector browser extension lets me build and enrich contact records directly from LinkedIn or a prospect's website, which keeps my pipeline moving without switching tabs.

   Nimble CRM Key Features

   • Deal pipeline management: Create multiple customizable pipelines with configurable stage names, expected days per stage, and amount ranges, displayed in Kanban or list view.
   • Workflow automation: Trigger automated actions—including activity creation, tagging, notifications, and email sequence enrollment—when contacts move between workflow stages.
   • Group email and tracking: Send personalized, tracked group emails from your business email identity and monitor open and click data across individual and bulk sends.
   • Role-based permissions: Assign granular permissions to individual users or groups covering contacts, deal pipelines, workflows, custom fields, and API access.

   Nimble CRM Integrations

   Nimble CRM lists 120+ app integrations, including native integrations across Microsoft 365 and Google Workspace, plus Outlook, Microsoft Teams, Gmail, Google Calendar, Google Drive, OneDrive, and Apple Mail. It also offers a REST API, marketplace integrations, and Zapier.

   Pros and Cons

   Pros:

   • A lighter CRM fit for small teams
   • Sales pipelines connect deals with follow-ups
   • Unified contact histories preserve relationship context

   Cons:

   • Workflow automation and reporting offer less depth
   • No finance or ERP system-of-record capabilities
   Learn more about Nimble CRM:

   • Check out Nimble CRM on their website
   • Read my in-depth review of Nimble CRM
4. 

   4

   Copper CRM

   Best for Google Workspace integration

   • 14-day free trial + free demo available
   • From $29/user/month

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   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Copper is a CRM built for relationship-driven service teams—agencies, consultancies, and professional services firms—that want to manage contacts, deals, and client projects without leaving their existing Google tools.

   Who Is Copper Best For?

   Copper is a strong fit for agencies, consultancies, and professional services teams that run their business inside Google Workspace and need a CRM that works without leaving Gmail.

   Why I Picked Copper CRM

   I picked Copper CRM because it's built from the ground up around Google Workspace, making it a genuinely lighter path away from Dynamics for teams already living in Gmail. The Chrome extension brings contact records, tasks, and deal context directly into your inbox, so your team never has to context-switch to log an activity or update a pipeline stage. Closed deals can also move straight into project pipelines for delivery and onboarding, keeping sales and service work in one place without bolting on a separate tool.

   Copper CRM Key Features

   • Contact enrichment: Copper automatically fills in missing contact details and enriches profiles with company and social-profile information.
   • Workflow automation rules: Admins can build multi-step automation rules with AND, OR, or custom logic conditions triggered by record creation, field updates, or daily checks.
   • Record visibility permissions: Team-level controls let admins restrict access to specific records and reports, with individual-level visibility available on all plans.
   • QuickBooks integration: Copper surfaces invoice status and amount from QuickBooks directly on CRM records, connecting sales data with basic billing context.

   Copper CRM Integrations

   Copper has native integrations with Gmail, Google Calendar, Google Contacts, Google Drive, Google Sheets, and Looker Studio, plus integrations with QuickBooks, DocuSign, PandaDoc, Slack, and Zendesk. It offers a REST API, webhooks, OAuth 2.0, an integration SDK, and Zapier connectivity.

   Pros and Cons

   Pros:

   • Contact histories stay tied to deal context
   • Pipeline reminders keep follow-ups visible
   • Deals transition into delivery projects

   Cons:

   • Reporting limits hinder deeper pipeline analysis
   • No native finance or ERP workflows
   Learn more about Copper CRM:

   • Check out Copper CRM on their website
   • Read my in-depth review of Copper CRM
5. 

   5

   Sage Intacct

   Best for cloud financial management

   • Free demo available
   • From £1,200/month

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   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Sage Intacct is a cloud accounting and financial management platform built for growing mid-sized businesses that need multi-entity consolidation, automated AP and AR workflows, and finance-focused reporting without the operational complexity of a broader ERP.

   Who Is Sage Intacct Best For?

   Sage Intacct is a strong fit for mid-sized finance teams that need multi-entity consolidation and GAAP/IFRS-compliant reporting without the operational breadth of a full ERP.

   Why I Picked Sage Intacct

   I picked Sage Intacct because it's purpose-built for cloud financial management in a way that Dynamics 365 simply isn't. Where Dynamics spreads across CRM and operations, Sage Intacct goes deep on finance: multi-entity consolidation runs continuously across hundreds of entities, and AI agents handle AP matching, close-task tracking, and journal-entry assurance automatically. I especially appreciate how dimensional reporting lets you drill from a consolidated view straight down to source transactions without leaving the platform.

   Sage Intacct Key Features

   • AP Automation agent: Reads bills, matches vendors and purchase orders, detects duplicates, and creates draft bills for review and approval.
   • Sage Intacct Marketplace: Connects to solutions from more than 350 integration partners, including pre-built connectors for tools like Salesforce, Ramp, and BILL.
   • Subscription and contract billing: Automates billing based on contracts and revenue schedules, with support for SaaS metrics dashboards and Salesforce CPQ integration.
   • REST and XML-RPC web services API: Provides access to more than 300 API methods with OAuth 2.0 authorization, webhooks, and SDK support for custom integrations.

   Sage Intacct Integrations

   Sage Intacct offers marketplace integrations from 350+ partners, including Salesforce and Microsoft Dynamics 365 CRM through documented connectors. It also supports REST, XML-RPC, SDKs, webhooks, and more than 300 API methods for custom integrations.

   Pros and Cons

   Pros:

   • Automated invoice processing cuts repetitive finance tasks
   • Dimensional reports help trace financial results
   • Multi-entity consolidation reduces spreadsheet work

   Cons:

   • Advanced report customization can require specialist help
   • Manufacturing and supply-chain coverage is limited
   Learn more about Sage Intacct:

   • Check out Sage Intacct on their website
   • Read my in-depth review of Sage Intacct
6. 

   6

   Pipeline CRM

   Best for sales-to-project handoffs

   • 14-day free trial + free demo available
   • From $29/user/month

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Pipeline CRM is a sales-focused CRM built for small and mid-size B2B teams that need a clean, visual way to manage deals, track buyer interactions, and forecast revenue without the complexity of a full ERP platform like Dynamics 365.

   Who Is Pipeline CRM Best For?

   Pipeline CRM is a strong fit for small and mid-size B2B sales teams that need a clean, focused tool for managing deals and forecasting revenue without the overhead of a full enterprise platform.

   Why I Picked Pipeline CRM

   I picked Pipeline CRM because it does one thing exceptionally well: keeping a B2B sales team's pipeline visible and moving. The drag-and-drop Kanban board shows deal value and next steps on every card, and weighted stage probabilities feed directly into revenue forecasts, so I can see exactly where deals are stalling without digging through reports. I also appreciate that you can run multiple pipelines simultaneously, which is useful when managing different product lines or sales motions that Dynamics would overkill with unnecessary ERP overhead.

   Pipeline CRM Key Features

   • Multi-pipeline management: Run multiple separate sales pipelines simultaneously to manage different product lines or sales motions in one account.
   • Automated email campaigns: Send sequenced email campaigns to filtered CRM contact lists and log engagement directly on contact records.
   • Custom field builder: Add custom fields to companies, deals, people, and projects using types like dropdown, currency, calculated, and Boolean.
   • Role-based team visibility: Set data access per team to "Only their own," "Team," "Team + Leaders," or "Global" to control what each user can see.

   Pipeline CRM Integrations

   Pipeline CRM lists 36 native integrations, including QuickBooks Online, Outlook, Google Workspace, Power BI, and Tableau. It also supports marketplace integrations, Zapier, and an API for custom connections.

   Pros and Cons

   Pros:

   • Fast navigation eases daily CRM work
   • Teams can tailor sales stages
   • Deal stages stay visibly actionable

   Cons:

   • Sales CRM cannot replace Dynamics 365 ERP breadth
   • Reporting needs can outgrow built-in dashboards
   Learn more about Pipeline CRM:

   • Check out Pipeline CRM on their website
7. 

   7

   Odoo

   Best for open-source ERP and CRM

   • Free plan + free trial + free demo available
   • From $31.10/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Odoo is a modular, open-source business platform that connects CRM, sales, accounting, inventory, and manufacturing in a single database—making it a strong fit for operations-heavy businesses that want to replace a fragmented tool stack with one system.

   Who Is Odoo Best For?

   Odoo suits growing businesses that need a connected ERP and CRM without paying for a system they can't customize themselves.

   Why I Picked Odoo

   I picked Odoo as one of the best Microsoft Dynamics 365 alternatives because its open-source, modular architecture lets you replace a fragmented ERP and CRM stack with a single connected database spanning sales, accounting, inventory, and manufacturing. I particularly like Odoo Studio, which lets you customize fields, views, automations, and even build apps from scratch without writing code. The CRM's predictive lead scoring, powered by a naive Bayes model trained on your own won/lost data, is a genuinely useful tool for prioritizing pipeline without bolting on a third-party AI layer.

   Odoo Key Features

   • Drag-and-drop pipeline stage management: Reorder CRM pipeline columns and create new stages directly within the pipeline view.
   • Odoo.sh branch environments: Spin up production, staging, and development branches with automatic production backups retained across daily, weekly, and monthly snapshots.
   • Group- and record-level access controls: Assign read, write, create, and delete rights at the model level per group, then apply record rules to refine which specific records each group can view or edit.
   • CSV and Excel data import with external ID matching: Import contacts, products, bank statements, journal entries, and orders using external IDs from previous software to link records and support repeat imports that update existing data.

   Odoo Integrations

   Odoo cites 44,000+ integrated apps and documents native integrations with Outlook, Gmail, Microsoft Azure, Google Cloud Storage, Google Places API, and Google Translate. Its JSON-2 API supports custom integrations on the Custom plan.

   Pros and Cons

   Pros:

   • Predictive scoring helps prioritize opportunities
   • Modular apps adapt as workflows change
   • Cross-functional records reduce duplicate entry

   Cons:

   • Reporting customization trails mid-market ERP expectations
   • Implementation often demands technical assistance
   Learn more about Odoo:

   • Check out Odoo on their website
8. 

   8

   SYSPRO

   Best for manufacturing and distribution

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   SYSPRO is an industry-specific ERP built for manufacturers and distributors that connects finance, production, inventory, and procurement in a single shared data model—making it a strong fit for operations-led businesses that need more than a generalist platform.

   Who Is SYSPRO Best For?

   SYSPRO is a strong fit for mid-sized manufacturers and distributors that need an ERP built around production, inventory, and supply chain operations rather than a general-purpose platform.

   Why I Picked SYSPRO

   I picked SYSPRO because it's built from the ground up for manufacturers and distributors, not retrofitted to fit them. Where Dynamics 365 spreads across many industries, SYSPRO connects production, inventory, procurement, and finance on a single shared data model, so a sales order can trigger inventory, purchasing, and scheduling updates without manual handoffs. I especially like the Manufacturing Operations Management module and MRP capabilities, which give production-led teams real control over work-in-progress and job costing.

   SYSPRO Key Features

   • Power Tailoring: A no/low-code customization tool that lets you modify forms, fields, and menus and add user-defined scripts without deep programming skills.
   • Rules Engine: A real-time automation engine that monitors transactions across SYSPRO and triggers configurable multi-step actions based on defined conditions.
   • Embedded Analytics: A built-in dashboard and visualization builder that uses Business Activity Queries as input and supports row-, column-, and object-level security.
   • Multi-model deployment: Supports cloud/SaaS, on-premise, and managed service provider deployment, giving IT teams flexibility over infrastructure and data residency.

   SYSPRO Integrations

   SYSPRO offers Microsoft Outlook integration and marketplace integrations with TRAILD, Zap for Syspro, and WMS Connect. Its e.net Solutions, RESTful OData, Open Reporting API, and SDK support custom integrations.

   Pros and Cons

   Pros:

   • Adaptable screens and reports for operations
   • Connected inventory, purchasing, sales, and finance
   • Manufacturing-focused production and job tracking

   Cons:

   • Setup and customization can require specialist help
   • Reporting and Excel exports frustrate some users
   Learn more about SYSPRO:

   • Check out SYSPRO on their website
9. 

   9

   Fulfil

   Best for real-time inventory control

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Fulfil is a cloud-based ERP built for DTC and ecommerce brands that unifies inventory, order fulfillment, warehouse operations, and financial accounting in one system—making it a strong fit for operations and finance teams tired of stitching together separate tools.

   Who Is Fulfil Best For?

   Fulfil is a strong fit for DTC and ecommerce brands that sell across multiple channels and need a single system to manage inventory, fulfillment, and finance together.

   Why I Picked Fulfil

   I picked Fulfil as one of the best because it tracks inventory in real time across every warehouse, 3PL, and sales channel simultaneously, which is exactly what DTC brands lose when they outgrow Dynamics. I love that it maps channel-specific availability rules, so a stockout at one fulfillment location doesn't cascade into overselling on Shopify or Amazon. Its live inventory costing also posts COGS directly to the general ledger as transactions happen, keeping ops and finance in sync without any manual reconciliation.

   Fulfil Key Features

   • Multi-entity accounting: Maintain separate books and currencies for multiple entities, with consolidated reporting, inter-company transactions, and eliminations.
   • 35+ automation triggers: Configure rule-based workflows across orders, purchasing, finance, and notifications using dropdown-driven triggers and 100+ available actions.
   • Supplier portal: Let suppliers acknowledge purchase orders, provide shipment tracking, exchange documents, and access their own purchase records directly.
   • 100+ pre-built reports: Access operational, financial, and inventory reports with scheduling, CSV export, and a custom SQL query builder for deeper analysis.

   Fulfil Integrations

   Fulfil offers 20+ native integrations, including Shopify, Amazon, BigCommerce, Stripe, PayPal, Avalara, and Slack, plus 400+ 3PL connections and EDI coverage for 500+ retailers. Its REST, JSON-RPC, webhook, OAuth 2.0, and Google Pub/Sub APIs support custom integrations.

   Pros and Cons

   Pros:

   • Reviewers praise reporting and reorder visibility
   • Consolidates fulfillment, purchasing, and finance
   • Real-time inventory visibility across channels

   Cons:

   • ERP implementation typically takes 12–14 weeks
   • No CRM contacts, opportunities, or pipelines
   Learn more about Fulfil:

   • Check out Fulfil on their website
10. 

    10

    Epicor ERP

    Best for industry-specific ERP solutions

    • Free demo available
    • Pricing upon request

    Visit Website

    

    Epicor Kinetic is a manufacturing-focused ERP that unifies production, supply chain, finance, and CRM in one platform—making it a strong fit for operations-heavy businesses that need industry-specific depth beyond what a general-purpose CRM can offer.

    Who Is Epicor ERP Best For?

    Epicor Kinetic is a strong fit for manufacturers and operations-heavy businesses that need deep, industry-specific ERP capabilities beyond what a general-purpose platform provides.

    Why I Picked Epicor ERP

    I've included Epicor ERP in my top picks because it goes deeper into manufacturing operations than any general-purpose ERP can. I particularly like how industry-specific bundles, like the Advanced Manufacturing Bundle with its built-in scheduling and quality assurance, let production-heavy teams replace a Dynamics setup without retrofitting generic modules. The Operations Core ties CRM, job management, shop-floor tracking, and supply chain into one place, so your production and revenue data aren't siloed across separate tools.

    Epicor ERP Key Features

    • Kinetic CRM: Manages contacts, leads, opportunities, cases, and marketing activity with iOS and Android mobile access and a Salesforce integration.
    • Business Process Management (BPM): A visual designer for building rule conditions, pre- and post-transaction actions, and workflow orchestration without deep coding.
    • Multi-company financial management: Handles general ledger, accounts payable and receivable, project billing, fixed assets, and operations across multiple books, sites, and currencies.
    • Open REST/OData API: Exposes ERP services, business logic, and data through OData v4-compliant REST services with API key controls and permission alignment to existing ERP user roles.

    Epicor ERP Integrations

    Epicor ERP offers native integrations with Microsoft Project and Microsoft Teams, plus marketplace integrations for Salesforce, Avalara, ADP, Epicor Commerce, and EDI. Its open REST/OData API supports custom integrations.

    Pros and Cons

    Pros:

    • Centralized customer and production records reduce silos
    • Shop-floor visibility links materials with production costs
    • Manufacturing workflows connect jobs, inventory, and orders

    Cons:

    • Report building and navigation frustrate some users
    • Workflow setup can demand substantial IT support
    Learn more about Epicor ERP:

    • Check out Epicor ERP on their website