Os 10 melhores softwares de monitorização de chamadas de vendas em 2026

Análise do melhor software de acompanhamento de chamadas de vendas

1. 

   1

   Squaretalk

   Best for remote and hybrid team management

   • Free demo available
   • From $25/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Squaretalk is a cloud-based contact center software for outbound call and text communications. It’s suitable for both in-office and remote call center workers, and has high-level security features to ensure remote call activity is well-governed.

   Smart tools like skills-based routing to ensure the best possible agent receives every call, and call and callback queuing to ensure timely and well-prioritized responses. Squaretalk also lets users automate SMS outreach efforts such as reminder texts. Your team can also collect feedback via customer surveys sent out through text messages.

   Workforce management tools are included in the platform, helping remote teams work more efficiently even from a distance. Administrators can monitor call activity and productivity levels to ensure resource maximization and efficiency.

   Squaretalk Standout Features and Integrations

   Features include smart predictive dialer, SMS management, custom workflows, contact management, file transfer, lead management, contact sharing, call recording, tracking, disposition, and comparative reporting.

   Integrations include Zendesk, Telegram, Freshdesk, Zoho, Hubspot, Salesforce, Mailchimp, and Microsoft Teams.

   Pros and Cons

   Pros:

   • High security standards
   • User-friendly and intuitive interface
   • Extensive reporting and analytics features

   Cons:

   • No mobile app available
   • Limited customization options
   Learn more about Squaretalk:

   • Check out Squaretalk on their website
2. 

   2

   CloudTalk

   Best for AI-driven sales call tracking

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is an AI-powered sales call tracking software designed to help your team make, receive, and analyze sales calls from anywhere. It connects all your communication channels into one platform, letting you monitor every stage of your sales conversations.

   I picked CloudTalk because it helps sales teams go beyond basic logging to understand what drives conversions. Its AI conversation intelligence automatically summarizes calls, highlights key topics, and detects sentiment—giving you a clear view of customer tone and interest without listening to every call. You can see performance metrics across agents, track talk ratios, and review outcomes through post-call dashboards.

   The power dialer and AI dialer tools also speed up outbound campaigns, letting reps connect with more prospects while the system tracks and records results automatically.

   Standout features & integrations

   Features include real-time monitoring, which lets you listen in on live sales calls, whisper feedback to reps, or join calls when needed for coaching moments. Additionally, the call flow designer helps route inbound sales calls to the right rep or queue based on conditions like region or deal stage.

   Integrations include HubSpot, Pipedrive, Zoho CRM, Salesforce, MS Dynamics, OdooCRM, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, and monday.com.

   Pros and Cons

   Pros:

   • Real-time call monitoring improves coaching
   • Power dialer increases outbound reach
   • AI summaries make reviews faster

   Cons:

   • Voice quality may vary by region
   • Integration syncing delays occasionally
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
3. 

   3

   CallRail

   Best for automatically tagging, qualifying, and prioritizing leads

   • 14-day free trial
   • From $55/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CallRail is a marketing and business communications software that can deliver real-time insights for call centers, marketing campaigns, and customer support channels. Their call tracking solution utilizes built-in conversation intelligence to analyze calls and qualify leads through spoken keywords, customer sentiment, and auto-generated transcripts.

   One of CallRail’s most useful features is their customizable call flow tool. To use this feature, you simply select the order of all the things you want to happen during the call, including a personalized greeting, queuing, geo-routing, call scheduling, voicemail, or hang up. It’s easy to create and visualize your call flow with a simplified, step-by-step chart.

   CallRail is designed for businesses of all sizes across a variety of verticals, including home services, agencies, legal services, real estate, automotive, and healthcare. They offer several plan tiers, from basic call tracking to multi-channel tracking with all the bells and whistles.

   CallRail Standout Features and Integrations

   Features include local numbers and minutes, text messages, call transcriptions, keyword analysis, custom form builder, call recording and routing, conversation intelligence, and collaboration tools.

   Integrations include Housecall Pro, HubSpot, Instapage, Marketo Engage, Meta for Business, Pipeline CRM, Salesforce, Slack, WordPress, and Zapier.

   Pros and Cons

   Pros:

   • Available both on and offline
   • Great pricing flexibility
   • Incredible support team

   Cons:

   • Implementation can take some time
   • Monthly billing adjusts with usage
   Learn more about CallRail:

   • Check out CallRail on their website
   • Read my in-depth review of CallRail
4. 

   4

   ActiveDemand

   Best for tracking calls and pinpointing customer activity

   • Free plan + free demo available
   • From $20/month

   Visit Website

   Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   This comprehensive integrated platform offers sales call tracking software as a core feature with tons of tools, like dynamic number insertion, smart call redirection, and automated dialers. ActiveDemand was designed with marketing agencies in mind and offers key online tools in one application.

   One of the interesting features from ActiveDemand is their CallForensics, which utilizes call context, recordings, transcription, and keyword monitoring to provide a more complete review of actionable leads.

   ActiveDemand is made for agencies because their pricing is based on the total number of contacts and not the number of users. This billing structure allows users to create an unlimited number of sub-accounts for each client within their individual branding. They offer plans for marketing agencies, businesses, and senior living facilities.

   ActiveDemand Standout Features and Integrations

   Features include DNI, whisper, smart redirection, automated calling, call context, call recording, transcription, keyword monitoring, analytics, notifications, custom dashboards, funnel builder, and workflow automation.

   Integrations include Freshsales, Microsoft Dynamics 365, Nimble, noCRM.io, Pipedrive, Pipeline, Salesforce, Sherpa CRM, Yardi, and Zoho CRM.

   Pros and Cons

   Pros:

   • Voice and SMS integration
   • Freemium version available
   • Fast, simple setup

   Cons:

   • A bit of a learning curve
   • Automation builder is clunky
   Learn more about ActiveDemand:

   • Check out ActiveDemand on their website
5. 

   5

   FluentStream

   Best for customizing communication with customers

   • Free demo available
   • From $5/month

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   FluentStream is a comprehensive phone system that focuses on streamlining both management and analytics with features that optimize communications for the mobile world. With cloud-based technology, users gain better data management, accessibility, and security.

   One of the coolest features from FluentStream is their focus on the customer experience — both for their customers and yours. Users have the ability to change voice recordings to display unique messages for customers and upload music files to change hold music at will. On the FluentStream side, their team focuses on 24/7 availability and a personal onboarding crew for better implementation.

   A number of different industries and business sizes may benefit from FluentStream support, including healthcare, education, insurance, and legal organizations. They also offer tiered plans for scalable pricing.

   FluentStream Standout Features and Integrations

   Features include unlimited inbound and outbound calls in the US, HD voice quality, browser dialing, call groups, auto attendants, internet fax, SMS and messaging, mobile app, and marketing campaign optimization.

   Integrations include ExecVision, Freshdesk, Google Workspace, Microsoft 365, Salesforce, Smith.ai, VanillaSoft, and Zendesk Suite.

   Pros and Cons

   Pros:

   • Very easy to use the dashboard
   • Great customer service
   • Good for small businesses

   Cons:

   • Limited mass texting
   • Mobile app isn’t as robust as desktop
   Learn more about FluentStream:

   • Check out FluentStream on their website
   • Read my in-depth review of FluentStream
6. 

   6

   Invoca

   Best for updating business phone numbers everywhere

   • Free trial available
   • From $10,000/year (billed annually)

   Visit Website

   

   Formerly known as DialogTech, Invoca is a conversation intelligence platform designed to ensure businesses can unlock and manage as much data as possible from customers looking for their services. They deliver full attribution for every phone lead and AI-powered insights for all conversations.

   Invoca follows the customer journey on all marketing channels, so it makes sense that they have a tool to help users update and manage phone numbers through the tag manager implemented on your website. Once you change the number in the tag manager, it updates everywhere else too.

   Invoca can support large, medium, and small organizations.

   Invoca Standout Features and Integrations

   Features include local phone numbers, toll free numbers, port existing numbers, visitor and keyword tracking, DNI, IVR, geo routing, call data, call recording, advanced reporting, conversation intelligence, and call scheduling.

   Integrations include Adobe Analytics, CallTools, Google Analytics, Five9, HubSpot Marketing Hub, HubSpot CRM, Liine, Marketo Engage, NinjaCat, and Salesforce.

   Pros and Cons

   Pros:

   • Intuitive navigation and interface
   • Customizable AI, dashboards, and training
   • Great customer support

   Cons:

   • It can be difficult to find call recordings
   • Requires hosting IVR
   Learn more about Invoca:

   • Check out Invoca on their website
7. 

   7

   WhatConverts

   Best for cloud-based deployment and simple setup for agencies

   • 14-day free trial
   • From $30/month (billed annually)

   Visit Website

   

   As a call and lead tracking software for agencies, WhatConverts offers multi-channel tracking features that include phone calls and other online channels, such as chat and form tracking. They allow users to set up new call tracking numbers with just a few clicks and include DPNI (Dynamic Phone Number Insertion), which automatically tracks website-based calls.

   One of the features that most stood out to me about the WhatConverts tool is the variety of call tracking options. These call tracking types include offline tracking for non-digital marketing materials, marketing source tracking with dynamic number insertion, and keyword level tracking with dynamic number insertion to help users track which of their efforts are converting best.

   WhatConverts is designed to support organizations of all sizes, including freelancers and enterprise-level operations. With five scalable subscription plans, users have more freedom to pay just for what they need. This platform also supports international calling to and from 22 countries for global marketing efforts across healthcare, real estate, education, and construction.

   WhatConverts Standout Features and Integrations

   Features include lead tracking with first party data, white label call tracking, call flow options, call transcription, call conversion tracking, call greeting, whisper, recording, call tracking triggers, DPNI, automated spam blocking, and HIPPA compliant tracking.

   Integrations include AgencyAnalytics, Acuity Scheduling, Facebook Ads, Google Ads, Google Analytics, Intercom, Pipedrive, Salesforce, Squarespace, and Zoho CRM. WhatConverts offers over 1,000 integrations.

   Pros and Cons

   Pros:

   • Accurate reporting
   • Easy to set up
   • Great customer service

   Cons:

   • Limitations on some local numbers
   • Limited routing capabilities
   Learn more about WhatConverts:

   • Check out WhatConverts on their website
8. 

   8

   CrazyCall

   Best for collating old lead data with new potential customers

   • 14-day free trial available
   • From $20/user/month

   Visit Website

   

   CrazyCall is a cloud-based platform that can help sales teams and contact centers with outbound and inbound call needs through auto dialers, interactive voice response, call monitoring and scripting, and affordable international calls.

   One of the features you may want to add on to your CrazyCall setup is the Click-to-Call tool, which allows users to expand and refine any contact list. With accessibility to call data, users can add phone numbers as they browse the web, as well as make and receive calls.

   CrazyCall offers non-technical solutions specifically for contact centers and sales teams with two pricing tiers designed to scale as the company grows. They’re a good choice for global companies, as they offer functionality in 60 countries.

   CrazyCall Standout Features and Integrations

   Features include agent panel, live call analytics, call recording and archiving, intelligent power dialer, script creator, conference calls, international connections, workforce management, queue management for inbound calls, and SSL encryption.

   Integrations include Pipedrive and Zapier.

   Pros and Cons

   Pros:

   • One of the better integration options
   • Very affordable calling tool
   • Affordable international calling

   Cons:

   • A bit of a learning curve
   • Emails may end up in spam
   Learn more about CrazyCall:

   • Check out CrazyCall on their website
9. 

   9

   CallSource

   Best for getting the data you need to take advantage of missed opportunities

   • Free demo available
   • Pricing available upon request

   Visit Website

   

   This cloud-based performance management and sales call tracking solution is designed to help your business manage and track online and offline connections with customers, identify prospects, and teach you how to take advantage of missed opportunities.

   One of the tools that provides users with the data they need is the customizable dashboard, which can show daily call volume, overall appointment conversion rate, conversion rate by employee, audio recordings, missed opportunities, and prospect by ad source and overall. Users can review these performance analytics quickly and easily to spot ways to improve conversion rates.

   CallSource has specialized plans for automotive, home services, and pest control businesses and can support small, medium, and large organizations. Their subscription-based pricing is versatile and scalable to meet the needs of any company.

   CallSource Standout Features and Integrations

   Features include local and toll-free phone numbers, visitor and keyword tracking, DNI, multi-channel call attribution, advanced reporting, call reporting, call data and tracking, and call routing.

   Integrations include 3CX, AgencyAnalytics, AuguTech, CDK Elead, Clarity Connect, Connect CRM, Five9, LeadsRX, and MarketSharp.

   Pros and Cons

   Pros:

   • Identify strengths and weaknesses more easily
   • No training necessary
   • Easy to use

   Cons:

   • Calls database cycles out every 30 days
   • Overwhelming dashboard options
   Learn more about CallSource:

   • Check out CallSource on their website
10. 

    10

    CallAction

    Best for automating outgoing communications with current leads

    • 14-day free trial available
    • From $269/month for a single user and 200 new contacts per month

    Visit Website

    

    This sales and marketing automation platform offers so much more than just call tracking software. With CallAction, users can capture and engage with leads across all channels, including voice, text, and email.

    One of the unique tools from CallAction is one that you can use after you’ve already gotten all the data from call tracking: automated outbound communication. With this feature, you’re using customer data to follow up and get in touch with them again by customizing your choice of channel, personalized message, and delivery date to fit any campaign.

    CallAction is best for small organizations, but it does have the capacity to support medium and large companies, as well. They offer three tiers, with solo and group functionality to provide scalable versatility for any organization.

    CallAction Standout Features and Integrations

    Features include unlimited calls and texts, unlimited custom automations, over 60 prewritten campaigns, call recordings and transcription, call capture, text lead generation, VOIP dialer, and contact data append.

    Integrations include CRM integrations available through Zapier and API.

    Pros and Cons

    Pros:

    • Easy to use
    • Flexible, customizable system
    • Personalized onboarding and setup

    Cons:

    • Not the best customer support
    • Difficult to upload past leads
    Learn more about CallAction:

    • Check out CallAction on their website