Os 10 melhores softwares de marcação automática de chamadas analisados para 2026

Avaliações do melhor software de marcação automática

1. 

   1

   Nextiva

   Best for one-vendor unified comms and compliance

   • Free trial available
   • From $15/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Nextiva is a unified communications platform that combines an AI-powered inbound agent (XBert) with a full contact center that includes predictive, progressive, and Quarterback auto dialing, campaign management, DNC compliance controls, and CRM integrations.

   Who Is Nextiva Best For?

   Nextiva is a strong fit for contact center teams that want calling, AI reception, compliance controls, and CRM integration under one vendor contract.

   Why I Picked Nextiva

   I picked Nextiva as one of the best because it lets you run predictive, progressive, and Quarterback dialing alongside your AI-powered inbound agent without switching vendors or stitching platforms together. I especially like the compliance depth: temporary DNC lists holding up to 300,000 entries with per-campaign restrictions, two-party consent recording controls, and PII redaction from transcripts are all built into the Contact Center. That's a setup I'd trust in a regulated environment where a single compliance gap can derail a campaign.

   Nextiva Key Features

   • Answering machine detection: Automatically distinguishes live answers from voicemails, busy signals, fax, and invalid numbers, with configurable timers and thresholds per campaign.
   • Real-time campaign dashboard: Displays live dial ratio, abandon rate, agent availability, leads dialed, and callbacks so you can adjust campaigns without waiting for end-of-day reports.
   • Dynamic scripting: Agents follow call scripts that update based on conversation flow, keeping responses consistent across your outbound campaigns.
   • Supervisor whisper coaching: Managers can speak directly to agents mid-call without the customer hearing, supporting live performance guidance during outbound campaigns.

   Nextiva Integrations

   Nextiva offers 32+ native integrations, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Microsoft Dynamics, and Zendesk. Contact Center includes a full REST API for custom integrations, while XBert CRM connections for Salesforce, HubSpot, Pipedrive, and GoHighLevel require setup requests.

   Pros and Cons

   Pros:

   • Real-time campaign performance dashboards
   • Detailed DNC and consent safeguards
   • Predictive dialing includes abandon-rate controls

   Cons:

   • Local presence controls remain limited
   • Advanced dialing requires a higher tier
   Learn more about Nextiva:

   • Check out Nextiva on their website
2. 

   2

   CloudTalk

   Best for small and medium businesses with global sales teams

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   As a user-centered phone system with advanced outbound calling support, CloudTalk has more than 70 features that are accessible over the browser, as well as desktop apps, including international numbers, automated call distribution, and interactive voice response.

   With automation for outbound dialing, manual dialing becomes a thing of the past. The software allows users to compile their own database and filter target groups based on demographics and other relevant criteria. If a dialed number is unavailable, the power dialer will move on until it connects to a live person, routing them to an agent for the rest of the call.

   The CloudTalk VoIP suite is designed to assist customer support and sales teams in startups and SMEs in ecommerce industries. Some of their most common verticals also include IT services, financial services, healthcare, and travel and hospitality.

   CloudTalk Standout Features and Integrations

   Features include international numbers, call recording, call statistics, multi-campaign dialing, call scripting, blacklisting, call monitoring, three-way calling, MMS, and inbound calls and messages.

   Integrations include ActiveCampaign, Copper, HubSpot, Kommo CRM, Microsoft Dynamics 365, noCRM, Pipedrive, Salesforce, Zendesk Sell, and Zoho CRM. They offer helpdesk, ecommerce, sales automation, business intelligence, and CRM integrations.

   Pros and Cons

   Pros:

   • Personalized onboarding and support
   • Drag and drop editor
   • Easy to use

   Cons:

   • Some auto-generated local numbers aren’t valid
   • Missing some SMS functionality
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
3. 

   3

   Squaretalk

   Best for predictive dialer support

   • Free demo available
   • From $25/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Squaretalk is recognized for its contact center software that provides a predictive dialer with a strong emphasis on support. The tool has garnered acclaim for its competitive pricing and a support team that is consistently available to offer solutions, which users have noted as a significant advantage, particularly for businesses seeking reliable predictive dialer support.

   I selected Squaretalk as the auto dialer software after judging its merits based on user feedback that highlighted its competitive pricing and dedicated support team. Its distinction lies in the transformation of sophisticated and complex processes into clear and compatible software, tailored to specific business needs. I believe Squaretalk stands out as the best tool for predictive dialer support due to its user-friendly interface, cost-effectiveness, and comprehensive performance monitoring.

   Squaretalk Standout Features and Integrations

   Features include smart predictive dialer, SMS management, custom workflows, contact management, file transfer, lead management, contact sharing, call recording, tracking, disposition, and comparative reporting.

   Integrations include Zendesk, Telegram, Freshdesk, Zoho, Hubspot, Salesforce, Mailchimp, and Microsoft Teams.

   Pros and Cons

   Pros:

   • High security standards
   • User-friendly and intuitive interface
   • Extensive reporting and analytics features

   Cons:

   • No mobile app available
   • Limited customization options
   Learn more about Squaretalk:

   • Check out Squaretalk on their website
4. 

   4

   PhoneBurner

   Best for high-volume dialing with minimal connection delays

   • Free trial + free demo available
   • From $140/user/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   PhoneBurner is built for teams that rely heavily on outbound calling and need to reach more prospects in less time. Its power dialer eliminates the delays that typically lead to hangups or spam flags, helping agents maintain momentum and protect call reputation. The platform works especially well for teams with vetted call lists looking to scale conversations without sacrificing quality.

   
   

   Why I Picked PhoneBurner

   I picked PhoneBurner because it enables reps to dial 60–80 contacts per hour without the usual connection friction. You get real-time performance tracking so managers and agents can quickly identify opportunities for improvement. Workflow automation and lead distribution tools help ensure the right calls reach the right reps at the right time. It also supports remote dialing, allowing distributed teams to work from anywhere while keeping outbound efforts coordinated. While it’s not ideal for cold calling unverified lists, it excels when your team has strong lead sources.

   
   

   PhoneBurner Key Features

   • Branded caller ID: Improve answer rates with recognizable outbound IDs.
   • Power dialer: Reach 60–80 contacts per hour with no connection lag.
   • Cadence tools: Guide reps through consistent, structured outreach steps.
   • Call deliverability: Reduce spam risks and maintain clean dialing reputations.
   • Smart lead distribution: Route incoming leads to the right agents automatically.

   PhoneBurner Integrations

   Integrations include Airtable, DNC.com, HubSpot, Pipeline, Salesforce, SugarCRM, Zapier, Zoho CRM, and Zoom.

   Pros and Cons

   Pros:

   • Quickest non-auto dialer available
   • Easy to navigate
   • Guided onboarding support

   Cons:

   • Need a quality call list
   • No call list segmentation
   Learn more about PhoneBurner:

   • Check out PhoneBurner on their website
5. 

   5

   Koncert

   Best for combining human and automated calls

   • 14-day free trial
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Koncert is an AI-powered auto dialer platform that streamlines outbound calling and sales engagement for revenue teams. It supports multiple dialing modes—including AI Parallel, AI Flow, Agent-Assisted, and Click-to-Call—to help reps reach more prospects efficiently while maintaining compliance and personalization.

   Why I picked Koncert: Koncert stands out for blending automation with human oversight. Its AI Parallel Dialer maximizes agent productivity by handling multiple calls simultaneously, while the Agent-Assisted Dialer keeps conversations authentic in high-volume campaigns. For CROs managing distributed teams, the Remote Salesfloor and real-time coaching tools make it easier to drive consistent performance without sacrificing connection quality.

   Standout features & integrations:

   Features include AI-driven dialers, multi-channel sequencing, conversation intelligence, real-time CRM data access, remote coaching, and automated caller ID management—all designed to improve connect rates and conversion outcomes.

   Integrations include Salesforce, HubSpot, Microsoft Dynamics, Oracle, SAP, SugarCRM, Zoho CRM, Bullhorn, Velocify, and NetSuite.

   Pros and Cons

   Pros:

   • Users report a strong return on investment, with increased appointment setting and conversion rates.
   • The platform offers seamless CRM integration, ensuring real-time access to customer data during calls.
   • Koncert’s AI-driven dialers significantly increase outbound calling efficiency, allowing sales teams to connect with more prospects in less time.

   Cons:

   • The learning curve for new users can be steep, requiring time to fully leverage all functionalities.
   • Some users find navigating the multiple features complex, which may overwhelm less tech-savvy users.
   Learn more about Koncert:

   • Check out Koncert on their website
6. 

   6

   Talkdesk

   Best predictive dialer for proactive and personalized engagement

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   As a browser-based call center solution, Talkdesk delivers tools that help businesses around the world build stronger connections to improve the customer experience, including predictive dialing that can increase user outbound calls by up to 300%, contact list management, and automated event-triggered SMS notifications that anticipate customer needs.

   Talkdesk is designed to improve agent productivity through intelligent pacing of outbound call volume, based on your agent capacity. The autodialer can also filter out any unproductive calls, like those that go to voicemail, busy signals, and no answers, so that sales teams can enjoy more efficiency and less time idling.

   They can support businesses of all sizes and have targeted plans for a variety of industries, including transportation and hospitality, communications and media, financial services and insurance, and government and education.

   Talkdesk Standout Features and Integrations

   Features include IVR engagement, studio and routing, real-time dashboards, knowledge management, AI trainer, virtual agent, lead management, recorded messages, agent assist, and workspace designer.

   Integrations include BigCommerce, Contactually, Dynamics 365, Freshdesk, Front, Google, HelpScout, Highrise, Intercom, and Zoho.

   Pros and Cons

   Pros:

   • Create custom dashboards
   • Very user friendly
   • All-in-one telephony solution

   Cons:

   • High price for all-inclusive access
   • Can’t get just the auto-dialer
   Learn more about Talkdesk:

   • Check out Talkdesk on their website
7. 

   7

   Readymode

   Best for cloud-native predictive dialing technology

   • Free demo available
   • From $199/user/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   ReadyMode, formerly Xencall, offers an enterprise-grade predictive dialer with a number of comprehensive features, including faster dialing speeds, a powerful CRM, and advanced inbound queue strategies.

   In addition to predictive dialing, ReadyMode also offers a prioritization feature that ensures your agents and AI know who to call and when. With dialing lists and queues based on skill level and lead importance, following up on leads and closing on deals is a lot more organized and convenient.

   ReadyMode supports organizations of all sizes, including single-operation freelancers and small startup companies. Some of the most common industries they service include healthcare and insurance, solar energy, call centers, and tourism. They also offer personalized training during onboarding and a comprehensive support team available at any time.

   ReadyMode Standout Features and Integrations

   Features include predictive dialer, lead management, CRM tools, reporting and insights, dynamic scripts, call recordings, compliance, security, dial list prioritization, speed configuration, and do not call lists.

   Integrations include ActiveCampaign, ClickSend, Google Maps, HubSpot, Mailchimp, Salesforce, Sherpa, Zapier, Zillow, and Zoho. ReadyMode accepts integration suggestions and responds to requests within 3-5 days.

   Pros and Cons

   Pros:

   • Great support team
   • Very quick to set up
   • Can request new integrations

   Cons:

   • Dated user interface
   • Limited user visibility for managers
   Learn more about Readymode:

   • Check out Readymode on their website
8. 

   8

   VCC Live

   Best for predictive dialing

   • Contact for pricing

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   NobelBiz OMNI+ is a contact center software platform that streamlines outbound calling and omnichannel customer engagement for service-focused teams. It combines predictive, preview, and progressive dialing with intelligent routing and real-time supervision to help teams maximize agent productivity and improve call efficiency.

   Why I picked NobelBiz OMNI+: I chose NobelBiz OMNI+ for its robust predictive dialing engine, which automates outbound calls and minimizes idle time by dialing multiple numbers simultaneously. This feature, paired with its automatic preview dialer and real-time monitoring tools, enables contact centers to boost engagement, maintain call quality, and operate with greater efficiency across high-volume outbound campaigns.

   Standout features & integrations:

   Features include automatic preview, predictive, and progressive dialers, automatic call distribution, real-time monitoring, customizable dashboards, and omnichannel support that unifies voice, SMS, email, and social media interactions.

   Integrations include CRM and compliance systems, though native integrations are limited and may require custom development for full functionality.

   Pros and Cons

   Pros:

   • Omnichannel support unifies voice, SMS, and social media channels for simplified management.
   • Real-time monitoring allows supervisors to oversee interactions and provide immediate feedback.
   • The predictive dialer automates outbound calls to reduce idle time and increase agent productivity.

   Cons:

   • Limited native integrations may require additional development to achieve full functionality.
   • The initial setup process can be complex and time-consuming, requiring technical assistance.
   Learn more about VCC Live:

   • Check out VCC Live on their website
9. 

   9

   Adversus Dialer

   Best for predictive dialing

   • Free trial available
   • Contact for pricing

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Adversus is a cloud-based auto dialer platform that streamlines outbound sales and communication through predictive, progressive, and manual dialing modes. It helps teams automate campaigns, track performance in real time, and manage appointments—all within a single interface built for efficiency and compliance.

   Why I picked Adversus: Adversus excels in predictive dialing—automatically connecting agents only when a live person answers, minimizing idle time and boosting productivity. Its automated workflows, campaign management tools, and real-time analytics give sales leaders the visibility and control they need to scale outreach while maintaining call quality. For CROs or RevOps leaders, it’s a strong fit for managing large outbound teams focused on conversion efficiency.

   Standout features & integrations:

   Features include predictive and progressive dialing, automated workflows, campaign and lead management, call recording, appointment scheduling, and real-time tracking for team performance.

   Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Google Calendar, Outlook, ActiveCampaign, LeadScoreApp, Plecto, and Zapier—enabling seamless alignment across your sales and marketing systems.

   Pros and Cons

   Pros:

   • The software provides robust campaign management tools, allowing users to automate contact flows and maximize sales efforts.
   • Users appreciate the automated workflow capabilities that streamline call processes and enhance productivity.
   • Adversus offers a predictive dialing feature that significantly increases call connection rates, making it ideal for high-volume outbound calling.

   Cons:

   • Some users find the software to be on the pricey side, particularly for small businesses with limited budgets.
   • The predictive dialing feature requires a minimum of eight agents to perform optimally, which may not suit smaller teams.
   Learn more about Adversus Dialer:

   • Check out Adversus Dialer on their website
10. 

    10

    Genesys Cloud CX

    Best for avoiding compliance errors on outbound and inbound calls

    • Free trial available
    • From $75/user/month (billed annually)

    Visit Website

    Customer Rating:4.4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    This contact center solution is a cloud-based platform that offers automated and self-service features to simplify digital and voice campaigns, compliance, and notifications.

    With Genesys Cloud CX, users get a full-featured call center with streamlined compliance that evolves with regulations and business policies to ensure all certifications are up to date for any industry. Users can also utilize role-based admin tools to create, deploy, and audit campaigns for more oversight and control.

    Genesys Cloud CX provides solutions for small, medium, and large businesses across various industries, including targeted solutions for retail, financial services, healthcare, and government. With several tiered plans, businesses can choose the options that work best for their needs.

    Genesys Cloud CX Standout Features and Integrations

    Features include outbound sales channels, inbound call support, cloud telephony, unified communications, automatic call distribution, workforce engagement management, AI and automation, interactive voice response, and self-service.

    Integrations include Gong.io, Google Workspace, Jenkins, Livepro, Microsoft Azure, Nextiva, Salesforce Service Cloud, Shelf, Qualtrics CoreXM, and Zendesk Suite.

    Pros and Cons

    Pros:

    • Easy to use
    • Rare downtime for updates
    • Extensive real-time insights

    Cons:

    • Not PCI compliant
    • Slight latency in real-time displays
    Learn more about Genesys Cloud CX:

    • Check out Genesys Cloud CX on their website