Os 10 melhores softwares de transcrição de chamadas em 2026

Avaliações de software de transcrição de chamadas

1. 

   1

   CloudTalk

   Best for VoIP teams scoring every call automatically

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is a cloud-based VoIP business phone system that includes call recording, post-call transcription, and AI-powered conversation intelligence features like sentiment analysis, topic extraction, and automated call scoring.

   Who Is CloudTalk Best For?

   CloudTalk fits sales and support teams that already run a VoIP phone operation and want call scoring and AI insights built into the same platform.

   Why I Picked CloudTalk

   I picked CloudTalk as one of the best because it's the only VoIP phone system on this list that scores every call automatically using AI, without requiring a separate conversation intelligence tool. Its AI Conversation Intelligence add-on rates calls against custom templates, flags transcript highlights as scoring evidence, and rolls everything into AI Analytics where you can filter by agent, sentiment, topic, and score at once. That means a RevOps manager can pull up underperforming calls, see exactly where reps lost points, and coach from transcript evidence rather than memory.

   CloudTalk Key Features

   • Post-call transcript search: Search transcripts by exact word or phrase and see matching calls with highlighted previews directly in Analytics.
   • Sentiment analysis: Automatically classifies each call as positive, neutral, or negative, with breakdowns visible across your entire call library.
   • Smart Notes: Generates structured post-call notes with configurable sections including action items, decisions, deadlines, and customer feedback.
   • CRM data sync: Pushes call records, AI call scores, extracted topics, and conversation details to connected CRMs like HubSpot, Salesforce, and Pipedrive within minutes of a call ending.

   CloudTalk Integrations

   CloudTalk lists 100+ integrations, including native integrations with Salesforce, HubSpot, Pipedrive, Zendesk, and Zoho. It also offers a REST API, webhooks, and Zapier for custom connectivity.

   Pros and Cons

   Pros:

   • Reviewers value recordings for sales coaching
   • Transcript-backed scoring gives coaching evidence
   • Searchable transcripts surface exact call moments

   Cons:

   • Transcription arrives only after calls end
   • Captures phone calls, not conferencing audio
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
2. 

   2

   Revenue.io

   Best for Salesforce-native call intelligence

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Revenue.io is a Salesforce-native call transcription and conversation intelligence platform that records, transcribes, and analyzes calls across phone, Zoom, Microsoft Teams, and Google Meet—with real-time in-call coaching, AI scorecards, and deal health signals built in.

   Who Is Revenue.io Best For?

   Revenue.io is built for mid-market and enterprise sales teams running Salesforce who need call intelligence, real-time rep coaching, and deal insights to live natively inside their CRM.

   Why I Picked Revenue.io

   Revenue.io earns its spot on my shortlist because of how deeply it runs inside Salesforce—not alongside it. Every transcript, AI summary, and deal health signal writes directly to Salesforce objects with no sync lag, which matters when your pipeline reporting depends on real-time data. I also like Moments™, which surfaces live battlecards and objection handlers during a call, not just after it's over.

   Revenue.io Key Features

   • AI scorecards: Evaluate rep calls against named sales methodologies like MEDDIC, BANT, SPICED, Sandler, and Challenger using automated scoring.
   • Multilingual transcription: Automatically transcribes and analyzes calls in 23+ languages, supporting globally distributed sales teams.
   • Ask Revenue™ AI: Lets you query your call and deal data conversationally to surface insights across your pipeline without manual report-building.
   • Conversation Agents: AI agents that read call transcripts and automatically write structured insights directly into Salesforce fields.

   Revenue.io Integrations

   Revenue.io has native integrations with Salesforce, Zoom, Microsoft Teams, Google Meet, Gmail, and Microsoft Outlook.

   Pros and Cons

   Pros:

   • Multilingual transcription for 23+ languages
   • Real-time in-call coaching with Moments™
   • Native Salesforce call data with zero sync lag

   Cons:

   • No transcription on entry-level plans
   • Only works with Salesforce CRM
   Learn more about Revenue.io:

   • Check out Revenue.io on their website
3. 

   3

   Salesloft

   Best for revenue pipeline-linked call intelligence

   • Not available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Salesloft Conversations is a call recording and transcription product built into the Salesloft revenue platform, offering AI-generated summaries, keyword tracking, conversation scorecards, real-time battlecards, and bi-directional CRM sync with Salesforce and HubSpot.

   Who Is Salesloft Best For?

   Salesloft Conversations is a strong fit for enterprise revenue teams that already run—or plan to run—their full sales motion inside a single platform.

   Why I Picked Salesloft

   Salesloft earns its spot on my shortlist because conversation data doesn't just sit in a recording library—it flows directly into pipeline management. I love how AI-flagged Key Moments, objection signals, and deal risk indicators from recorded calls feed automatically into Salesloft Deals and Rhythm, so a rep's call with a hesitant buyer can trigger a pipeline alert without anyone manually reviewing the transcript. Real-time battlecards surfacing during live calls are another feature I think sets it apart from most transcription tools.

   Salesloft Key Features

   • Conversation scorecards: Evaluate recorded calls against methodology-based criteria to give managers a structured framework for rep coaching.
   • Custom keyword and phrase trackers: Configure trackers for competitor names, pricing terms, or specific talk-track language to monitor how often they appear across calls.
   • Smart Chapters: Automatically segment call recordings into navigable sections so reviewers can jump directly to relevant parts of a conversation.
   • AI-generated follow-up emails: Draft post-call emails with extracted action items and next steps, ready to send or push into a Salesloft sequence.

   Salesloft Integrations

   Salesloft offers native Salesforce and HubSpot CRM sync, plus Zoom, Google Meet, Microsoft Teams, Highspot, and Seismic. It also supports custom integrations through its open API and webhooks, with Zapier available.

   Pros and Cons

   Pros:

   • Advanced AI-generated follow-up emails
   • Real-time battlecards for in-call coaching
   • Conversation data flows into deal pipeline

   Cons:

   • Manual steps needed for Google Meet recording
   • No standalone transcription-only option
   Learn more about Salesloft:

   • Check out Salesloft on their website
4. 

   4

   Allego

   Best for closing the loop between calls and coaching

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Allego is a revenue enablement platform with built-in conversation intelligence that captures and transcribes calls, surfaces AI-generated coaching signals, deal risk alerts, and methodology scorecards, and syncs insights directly into your CRM.

   Who Is Allego Best For?

   Allego is a strong fit for enterprise sales teams that want conversation intelligence wired directly into their coaching, training, and enablement workflows.

   Why I Picked Allego

   I picked Allego as one of the best because it's the only platform I've seen that takes a call insight and immediately turns it into a coaching action. When a rep's talk-to-listen ratio flags during a recorded call, Allego doesn't just log it: it can trigger a flash drill or AI role-play assignment tied to that specific gap. Manager-configurable scorecards aligned to MEDDIC, BANT, or SPICED mean coaching conversations are grounded in actual call data, not gut feeling.

   Allego Key Features

   • Multilingual transcription: Allego transcribes and translates calls in 99+ languages, making it usable for global sales teams operating across multiple regions.
   • AI-generated follow-up emails: The platform auto-drafts post-call recap emails and action items directly from call transcripts.
   • Deal health scoring: Allego surfaces deal risk signals and recommended next actions within pipeline views using AI Deal Alerts and Deal Navigator.
   • CRM write-back: Call recordings, summaries, and engagement data sync to Salesforce, HubSpot, Dynamics 365, Pipedrive, and Close at the opportunity, contact, and activity levels.

   Allego Integrations

   Allego reports 120+ integrations, including Salesforce, HubSpot CRM, Microsoft Dynamics 365, Zoom, Microsoft Teams, Cisco Webex, Aircall, and Salesloft. It also provides an open API and an MCP API Server for custom connectivity.

   Pros and Cons

   Pros:

   • Includes AI summaries and deal risk alerts
   • Multilingual transcription supports global sales teams
   • Turns call insights into immediate coaching actions

   Cons:

   • Platform may feel complex for small teams
   • No public pricing or free trial
   Learn more about Allego:

   • Check out Allego on their website
5. 

   5

   Modjo

   Best for EU sales teams auto-filling CRM from calls

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Modjo is a call transcription and conversation intelligence platform that records calls across video conferencing and VoIP dialers, transcribes in 100+ languages, and layers on AI-powered summaries, CRM auto-fill, deal intelligence, and coaching tools.

   Who Is Modjo Best For?

   Modjo is a strong fit for European B2B sales teams that need CRM data quality without relying on reps to manually log call details.

   Why I Picked Modjo

   I picked Modjo as one of the best because its AI CRM auto-fill is the strongest I've seen for European sales teams. After a call, Modjo automatically populates Salesforce or HubSpot fields, including custom objects and MEDDIC or SPICED qualification data, without reps touching the CRM. The Churn Detector agent also flags renewal risk directly from customer conversation signals, which is a genuinely useful layer beyond standard transcription.

   Modjo Key Features

   • AI call scoring: Modjo scores each call against sales methodologies like MEDDIC, BANT, or SPICED, surfacing where reps deviated from your playbook.
   • Searchable call library: A centralized library lets you clip, playlist, and share call recordings across sales, marketing, and product teams.
   • Talk ratio analytics: Per-participant talk time is tracked on every call, giving managers a clear view of rep listening habits across the team.
   • Ask Modjo: A conversational AI interface lets you query across all recorded calls, deals, and CRM data without leaving Salesforce or HubSpot.

   Modjo Integrations

   Modjo documents integrations with Salesforce, HubSpot, Microsoft Teams, Zoom, Google Meet, Aircall, Ringover, CloudTalk, Slack, Gmail, and Outlook. A public API and MCP server support custom integrations, BI, and workflow routing.

   Pros and Cons

   Pros:

   • Free listener seats for managers and leaders
   • Transcribes over 100 languages accurately
   • AI auto-fills CRM from call transcripts

   Cons:

   • CRM auto-fill only for Salesforce, HubSpot
   • No real-time in-call assistance
   Learn more about Modjo:

   • Check out Modjo on their website
6. 

   6

   Gong

   Best for revenue teams scaling call intelligence

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Gong is a revenue intelligence platform that records, transcribes, and analyzes sales calls across Zoom, Google Meet, and Microsoft Teams, with AI-generated summaries, deal risk signals, coaching scorecards, and a searchable call library built into a single system.

   Who Is Gong Best For?

   Gong is built for B2B revenue teams—sales, enablement, and RevOps—that need conversation intelligence tied directly to pipeline data and coaching workflows.

   Why I Picked Gong

   Gong earns its spot on my shortlist because no other call transcription tool connects conversation data directly to pipeline health the way it does. I'm particularly impressed by Deal Likelihood scoring, which surfaces AI-predicted close probabilities on pipeline views based on conversation signals like buyer engagement and next-step commitments. Paired with the Ask Anything interface, where you can ask natural language questions about any recorded call, Gong gives revenue teams a way to turn transcripts into real pipeline decisions.

   Gong Key Features

   • Multi-speaker diarization: Gong labels each speaker by name and maps participants to CRM contacts, so you can filter playback or analysis by individual rep or buyer.
   • 30+ language transcription: Calls are transcribed across more than 30 languages, with post-call translation available for multilingual and international teams.
   • Custom trackers: Configure keyword and phrase trackers to monitor competitor mentions, objection patterns, or specific sales methodology adoption across every recorded call.
   • Gong Enable call libraries: Build curated playlists of real calls for new hire onboarding or ongoing coaching, with AI automatically flagging coachable moments within recordings.

   Gong Integrations

   Gong offers native integrations with Salesforce, HubSpot, Zoom, Microsoft Teams, Google Meet, Outreach, Salesloft, Aircall, Snowflake, and Databricks. It also offers open APIs and webhooks for custom integrations.

   Pros and Cons

   Pros:

   • CRM contact mapping for speaker identification
   • Custom trackers for objection or competitor mentions
   • AI-generated deal and conversation insights

   Cons:

   • Accuracy drops with accents or crosstalk
   • No self-serve free trial available
   Learn more about Gong:

   • Check out Gong on their website
   • Explore best alternatives to Gong
7. 

   7

   Sybill

   Best for CRM autofill from sales calls

   • 14-day free trial + free plan + free demo available
   • From $30/user/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Sybill is a conversation intelligence platform for B2B sales teams that records, transcribes, and analyzes sales calls, then surfaces deal insights, coaching signals, and CRM field updates from every meeting.

   Who Is Sybill Best For?

   Sybill is a strong fit for B2B sales teams where CRM hygiene is a persistent problem and reps spend too much time on post-call admin.

   Why I Picked Sybill

   Sybill earns its spot on my shortlist because CRM Autofill is genuinely one of the best implementations of post-call data capture I've seen. After every recorded call, Sybill populates CRM fields across HubSpot, Salesforce, Zoho CRM, and Dynamics 365 using custom AI prompts tuned to your team's terminology, covering MEDDPICC, BANT, deal stage, close date, and custom fields. I also like that it can backfill the last 30 deals retroactively, so you're not starting from zero on pipeline hygiene.

   Sybill Key Features

   • Magic Summaries: AI-generated post-call summaries that flag action items, next steps, and deal signals, delivered automatically to email, Slack, or your CRM after every meeting.
   • Ask Sybill: A natural language query interface that lets you pull cross-deal intelligence—like stalled deals, objection patterns, or competitor mentions—from calls, emails, and Slack in plain English.
   • Personal Coach: AI-driven call analysis that surfaces rep-level feedback on discovery, qualification, and objection handling without requiring managers to review full recordings.
   • Pre-meeting briefs: AI-generated meeting prep documents that pull from calendar data, prior transcripts, CRM records, and external enrichment sources like Proxycurl and Diffbot.

   Sybill Integrations

   Sybill offers native integrations with Zoom, Google Meet, Microsoft Teams, HubSpot, Salesforce, Zoho CRM, and more. Business plans include API and MCP access.

   Pros and Cons

   Pros:

   • AI-drafted follow-up emails match user style
   • Unlimited call recordings on all plans
   • Automatic CRM autofill after every call

   Cons:

   • CRM autofill limits complex data structures
   • Key dialer platforms still unavailable
   Learn more about Sybill:

   • Check out Sybill on their website
8. 

   8

   Jiminny

   Best for call transcription in 60+ languages

   • 14-day free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Jiminny is a conversation intelligence platform that records, transcribes, and analyzes sales calls—with AI-generated summaries, deal risk alerts, coaching scorecards, CRM auto-filling, and a searchable call library across your entire revenue team.

   Who Is Jiminny Best For?

   Jiminny is a strong fit for revenue teams operating across multiple regions or languages who need call transcription, deal intelligence, and CRM automation in one platform.

   Why I Picked Jiminny

   Jiminny earns its spot on my shortlist because of how it handles transcription across 60+ languages, including automatic language detection that requires zero manual configuration. What I find genuinely impressive is multi-language transcription within a single call, so if a rep switches from English to Spanish mid-conversation, each section is transcribed in the language it was spoken. Pair that with AI-generated deal risk alerts that flag stalled pipelines and missed next steps, and you get a transcription tool that feeds directly into revenue decisions.

   Jiminny Key Features

   • AI CRM filling: Automatically extracts call and email data to populate Salesforce and HubSpot fields, with configurable append, override, or fill-empty modes and a CSV-exportable audit trail.
   • Deal risk alerts: Flags stalled deals, missed next steps, dropped deal values, and overdue close dates based on conversation signals across your pipeline.
   • Ask Jiminny: A plain-language AI query tool that lets you search across calls and deals for competitor mentions, common objections, or customer timelines without manually reviewing recordings.
   • Coaching scorecards: Configurable scorecards tied to custom performance rubrics let managers score rep calls and track performance trends across the team.

   Jiminny Integrations

   Jiminny supports 25+ voice platforms, including Aircall, RingCentral, and Dialpad, plus native Salesforce, HubSpot, Zoom, Google Meet, and Microsoft Teams integrations. It also supports Pipedrive, Zoho CRM, an open API, webhooks, and Zapier.

   Pros and Cons

   Pros:

   • Multi-language transcription within single call
   • CRM fields auto-filled from call transcripts
   • Transcribes 60+ languages with auto-detection

   Cons:

   • One-time setup fee required
   • Occasional errors with technical jargon
   Learn more about Jiminny:

   • Check out Jiminny on their website
9. 

   9

   Avoma

   Best for all-in-one call intel and CRM sync

   • 14-day free trial + free demo available
   • From $19/user/month (billed annually)

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Avoma is a call transcription and conversation intelligence platform that records, transcribes, and analyzes sales calls across major conferencing tools and dialers, with built-in AI scoring, deal tracking, and bi-directional CRM sync.

   Who Is Avoma Best For?

   Avoma fits revenue teams that want call intelligence, CRM data entry, and pipeline visibility in one place without paying Gong-level prices.

   Why I Picked Avoma

   I've included Avoma in my top picks because it pulls call transcription, conversation intelligence, and CRM sync into one platform instead of making you stitch tools together. What I find genuinely useful is the bi-directional CRM sync: it auto-populates MEDDIC and BANT fields directly from conversation data, so reps never manually update deal records after a call. The "Ask Avoma" copilot also lets me query the entire call archive conversationally, pulling cited answers from real transcripts across hundreds of past deals.

   Avoma Key Features

   • Live Answer Assistant: Surfaces real-time, contextually triggered battlecards and objection-handling prompts to reps during an active call.
   • Smart Trackers: NLP-based topic and keyword trackers that flag competitor mentions, pricing discussions, and custom-defined conversation moments across calls.
   • AI-generated follow-up emails: Automatically drafts post-call recap emails with action items pulled directly from the call transcript.
   • Multi-speaker diarization: Identifies and labels each speaker's dialogue individually, with per-speaker analytics covering talk-time ratios, filler words, and monologue length.

   Avoma Integrations

   Avoma offers native integrations with Zoom, Google Meet, Microsoft Teams, Webex, Aircall, Dialpad, RingCentral, Salesforce, HubSpot, and Pipedrive. It also supports webhooks, an open API, and Zapier.

   Pros and Cons

   Pros:

   • Unlimited free collaborator seats for viewers
   • Real-time AI prompts during live calls
   • Bi-directional CRM sync auto-populates sales fields

   Cons:

   • Recording bot may miss or drop meetings
   • Conversation intelligence features require paid add-on
   Learn more about Avoma:

   • Check out Avoma on their website
10. 

    10

    Fireflies.ai

    Best for AI deal intelligence on call data

    • Free plan + free demo available
    • From $10/user/month (billed annually)

    Visit Website

    Customer Rating:4.3/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    Fireflies.ai is an AI meeting transcription and conversation intelligence platform that records calls across 10+ conferencing apps and dialers, auto-generates summaries and action items, and surfaces deal health signals, topic trackers, and rep performance analytics.

    Who Is Fireflies.ai Best For?

    Fireflies.ai is a strong fit for revenue teams that run high-volume sales calls and need deal health signals, coaching data, and CRM-synced call intelligence in one place.

    Why I Picked Fireflies.ai

    I picked Fireflies.ai as one of the best because its CRM Deal Intelligence layer turns call transcripts into live pipeline signals. Where most transcription tools stop at summaries, Fireflies surfaces deal health status (On Track, At Risk, Slipping) and an AI Close Probability score directly inside your HubSpot or Salesforce deal view. I also rely on its Topic Trackers to flag competitor mentions, objections, and pricing signals across every recorded call automatically.

    Fireflies.ai Key Features

    • Live Assist: Delivers real-time in-call coaching prompts, objection handling suggestions, and pre-meeting prospect briefings during active calls via the desktop app or Chrome extension.
    • AskFred AI agent: Lets you query your entire call archive in natural language to pull answers, themes, or specifics from past meetings without manual transcript review.
    • Topic trackers: User-configurable keyword monitors that automatically flag competitor mentions, pricing discussions, and custom signals across every recorded call.
    • Soundbites: Lets you clip, label, and share specific moments from call recordings for rep coaching, onboarding, or async team review.

    Fireflies.ai Integrations

    Fireflies.ai offers 100+ native integrations, including Salesforce, HubSpot, Zoom, Google Meet, Microsoft Teams, Aircall, RingCentral, Slack, and Notion. An open API supports custom integrations and audio-processing pipelines.

    Pros and Cons

    Pros:

    • Live Assist gives real-time sales coaching
    • AskFred AI enables natural-language call queries
    • CRM deal intelligence inside Salesforce and HubSpot

    Cons:

    • Speaker mislabeling happens in fast conversations
    • CRM insights limited to Salesforce and HubSpot
    Learn more about Fireflies.ai:

    • Check out Fireflies.ai on their website