10 Melhores Alternativas ao RingCentral em 2026

Avaliações das alternativas ao RingCentral

1. 

   1

   Nextiva

   Best for unified communications across teams

   • Free trial available
   • From $15/user/month (billed annually)

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Nextiva is a cloud-based communication platform built for sales teams and businesses that need reliable call tracking and analytics. If you want to unify your phone, messaging, and video in one place while keeping a close eye on sales activity, Nextiva is worth a look.

   Who Is Nextiva Best For?

   Sales and support teams at mid-sized to large businesses that need unified communications across multiple channels.

   Why Nextiva Is a Good RingCentral Alternative

   I picked Nextiva because it brings voice, video, and messaging into a single interface, which makes it easier to track every sales touchpoint without jumping between tools. I especially appreciate the call analytics dashboard, where I can monitor call volume, duration, and outcomes in real time across the entire team. 

   Nextiva's conversation intelligence features also let me review call recordings and flag key moments, which helps with coaching and performance reviews. For teams that need full communication visibility in one place, it's a strong fit.

   Nextiva Key Features

   • Auto attendant: Routes incoming calls to the right team member automatically, without manual transfers.
   • Call queues: Holds callers in line when agents are busy, so no sales call goes unanswered.
   • Voicemail-to-email: Delivers voicemail messages directly to your inbox so you can review and respond faster.
   • Real-time presence: Shows which team members are available to take calls or messages at any given moment.

   Nextiva Integrations

   Integrations include Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk, Oracle NetSuite, Zoho, Microsoft Outlook, ServiceNow, and Bullhorn.

   Pros and Cons

   Pros:

   • Bundled professional service onboarding options
   • Auto attendant setup is flexible for routing
   • Call analytics dashboard is detailed and visual

   Cons:

   • Restrictive monthly SMS transmission caps
   • Limited international toll-free minute allowances
   Learn more about Nextiva:

   • Check out Nextiva on their website
2. 

   2

   Squaretalk

   Best for outbound sales dialing at scale

   • Free demo available
   • From $25/month (billed annually)

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Squaretalk is a business phone system for revenue teams seeking a RingCentral alternative to organize sales communications, manage calling workflows, and improve visibility across customer conversations.

   Who Is Squaretalk Best For?

   Squaretalk suits revenue teams that need structured workflows and visibility for high-volume outbound sales calls.

   Why Squaretalk Is a Good RingCentral Alternatives

   I picked Squaretalk because it’s built for outbound sales dialing at scale. Its structured calling workflows help my team organize high-volume outreach, while conversation visibility keeps customer interactions easier to review. We use it to coordinate sales calls and track communication across revenue workflows.

   Squaretalk Key Features

   • Interactive voice response: Build menu-based call routing for incoming callers.
   • Call recording: Record conversations for review, training, and quality checks.
   • Voicemail transcription: Convert voicemail messages into searchable text.
   • SMS messaging: Send and receive customer texts within Squaretalk.

   Squaretalk Integrations

   Squaretalk documents seven native integrations: Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks CRM, and Pipedrive. It also provides APIs for custom integrations and workflows.

   Pros and Cons

   Pros:

   • Call recording supports coaching and quality reviews
   • Campaign controls organize high-volume outbound workflows
   • Predictive dialing reduces agent idle time

   Cons:

   • Peak-hour connections may occasionally delay calls
   • Reporting filters need greater customization
   Learn more about Squaretalk:

   • Check out Squaretalk on their website
3. 

   3

   CloudTalk

   Best with end-to-end encrypted voice calls

   • Free plan + 14-day trial + free demo available
   • From $25/user/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   CloudTalk is a cloud-based phone system built for sales and support teams who need advanced call center features and flexible global connectivity. If you’re looking for a RingCentral alternative with strong automation, analytics, and easy integration, CloudTalk is worth a look.

   Who Is CloudTalk Best For?

   Outbound sales teams in SaaS and B2B companies looking to automate and scale their calling operations.

   Why CloudTalk Is a Good RingCentral Alternative

   I picked CloudTalk because it gives my team end-to-end encrypted voice calls for every conversation. I like that we can protect sensitive client data and meet strict compliance requirements. The platform’s secure call recording and encrypted storage add another layer of privacy. For teams handling confidential information, CloudTalk’s security features are a clear advantage over other options.

   CloudTalk Key Features

   • Call recording: Automatically records inbound and outbound calls for quality assurance and training.
   • Interactive voice response (IVR): Lets you set up custom call routing menus for callers.
   • Voicemail transcription: Converts voicemails to text for quick review and follow-up.
   • Click-to-call browser extension: Enables one-click calling directly from your CRM or browser.

   CloudTalk Integrations

   CloudTalk offers native integrations with Salesforce, HubSpot, Zendesk, Pipedrive, Zoho CRM, Intercom, Freshdesk, and Gong. It also connects with Zapier and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Offers AI-powered dialers
   • Instant global number provisioning
   • Real-time call monitoring

   Cons:

   • Advanced features require higher-tier plans
   • Fewer built-in team messaging options
   Learn more about CloudTalk:

   • Check out CloudTalk on their website
   • Read my in-depth review of CloudTalk
4. 

   4

   Amazon Connect

   Best with AWS cloud infrastructure

   • Free plan available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Amazon Connect is a cloud-based contact center platform designed for teams that want to manage sales calls, customer interactions, and call tracking within the AWS ecosystem. It’s a strong fit for businesses that need scalable telephony, advanced call routing, and deep integration with other AWS services.

   Who Is Amazon Connect Best For?

   Enterprise IT teams and contact centers already using AWS cloud infrastructure.

   Why Amazon Is a Good RingCentral Alternative

   I picked Amazon Connect because it's built natively on AWS, which means your contact center infrastructure scales automatically without managing separate telephony vendors. I like the analytics data lake feature, which lets you pipe call data directly into AWS tools like Amazon Redshift or QuickBooks BI without complex ETL pipelines. 

   In practice, that means my team can build custom call performance dashboards using the exact metrics that matter to our revenue model. The predictive dialer with answering machine detection is another feature I rely on—it filters out voicemails automatically and connects agents only to live prospects, keeping outbound call campaigns moving.

   Amazon Connect Key Features

   • Drag-and-drop workflow designer: Lets you build IVR flows, chatbot experiences, and agent task automation using a visual, no-code interface.
   • Skills-based routing: Directs incoming contacts to the right agent based on availability, skillset, customer sentiment, and interaction history.
   • Screen recording: Records agent screens alongside call audio so managers can review both what agents said and what they did during a contact.
   • Real-time conversational analytics: Tracks sentiment, keywords, and compliance triggers across live voice and chat interactions with supervisor alerting.

   Amazon Connect Integrations

   Integrations include Salesforce Service Cloud, Zendesk, ServiceNow, Microsoft Dynamics 365, Oracle, SAP, Slack, WhatsApp Business, and Apple Messages for Business.

   Pros and Cons

   Pros:

   • Real-time sentiment and conversation analytics
   • Pay-as-you-go pricing with no contracts
   • Deep integration with AWS cloud services

   Cons:

   • Requires AWS expertise for advanced setup
   • Complex pricing structure
   Learn more about Amazon Connect:

   • Check out Amazon Connect on their website
5. 

   5

   Grasshopper

   Best for solopreneurs and small businesses

   • 7-day free trial available
   • From $14/month (billed annually)

   Visit Website

   Customer Rating:4.2/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Grasshopper gives small businesses and solo operators a dedicated business phone system that works on their existing devices. If you want to keep personal and business calls separate without extra hardware, Grasshopper is a straightforward solution.

   Who Is Grasshopper Best For?

   Solo entrepreneurs and small business owners who need a dedicated business phone line.

   Why Grasshopper Is a Good RingCentral Alternative

   I picked Grasshopper because it's purpose-built for solo operators and small teams who don't want to manage a complex phone system. The instant response feature automatically sends a text reply when you miss a call, so no lead goes cold while you're busy. 

   I also like the call blasting feature, which rings multiple devices at once so the first available person picks up. For a small business that runs on a handful of people, that kind of coverage without per-user fees is hard to beat.

   Grasshopper Key Features

   • Voicemail transcription: Converts voicemail messages to text so you can read them without listening to each one.
   • Call screening and blocking: Lets you identify callers before answering and block unwanted numbers.
   • Business hours control: Sets defined hours so calls are handled differently outside of your working schedule.
   • Virtual receptionist: Handles incoming calls on your behalf, routing them without a full-time hire.

   Grasshopper Integrations

   Native integrations are not currently listed.

   Pros and Cons

   Pros:

   • Threaded conversation view for all interactions
   • Lightweight mobile-first call forwarding architecture
   • Flat-rate pricing regardless of user count

   Cons:

   • Lack of automated call queueing systems
   • No support for physical desk phones
   Learn more about Grasshopper:

   • Check out Grasshopper on their website
6. 

   6

   Call Logic

   Best for outbound call campaign management

   • Free demo available
   • From $135/month (billed annually)

   Visit Website

   Customer Rating:4.7/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Call Logic is a cloud-based auto-dialer built for sales teams and call centers that need to manage high-volume outbound calling campaigns. I think you'll find it especially useful if your team wants to automate dialing, track call outcomes, and improve agent productivity.

   Who Is Call Logic Best For?

   Outbound sales teams and call centers running high-volume calling campaigns.

   Why Call Logic Is a Good RingCentral Alternative

   I picked Call Logic specifically because of how it handles outbound campaign management end-to-end. When my team runs a campaign, the power dialer automatically moves through contact lists without manual dialing, and a one-click voicemail drop means reps aren't burning time leaving the same message over and over. 

   I also rely on the built-in call scripts and custom dispositions to keep every rep on-message and every outcome properly categorized. In practice, that means I can run a full outbound campaign—from list import to follow-up email—without ever leaving the platform.

   Call Logic Key Features

   • TCPA compliance and DNC scrubbing: Automatically scrubs contact lists against Do Not Call registries in real time before each call.
   • Preview dialing: Display contact details to reps before a call connects so they can personalize the conversation.
   • Hot lead dial: Instantly connects reps to new inbound leads the moment a form is submitted.
   • Call reporting and analytics: Track call volume, connect rates, and agent activity across campaigns with summary and usage reports.

   Call Logic Integrations

   Integrations include Allstate Lead Manager, Salesforce, Crelate, Bullhorn, PCR, Blitz, Redtail, HireQuest Inc, KBIC, MRI Network, and Snelling Staffing.

   Pros and Cons

   Pros:

   • Real-time DNC list scrubbing for compliance
   • Built-in call scripting for agent consistency
   • Auto-dialer increases outbound call efficiency

   Cons:

   • No mobile app for on-the-go access
   • Lacks inbound call management features
   Learn more about Call Logic:

   • Check out Call Logic on their website
7. 

   7

   Five9

   Best with AI-powered call analytics

   • Free demo available
   • From $119/seat/month

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Five9 is a cloud-based contact center platform designed for sales and support teams who need advanced call management and automation. It’s a strong fit for businesses that want to optimize outbound calling, monitor agent performance, and integrate voice with digital channels.

   Who Is Five9 Best For?

   Enterprise sales and support teams that need advanced call analytics and automation.

   Why Five9 Is a Good RingCentral Alternative

   I picked Five9 because its AI-powered analytics go well beyond basic call logging. I like how the real-time transcription and sentiment analysis surface coaching moments during live calls—not just after the fact. 

   My team also uses the intelligent virtual agent (IVA) to handle routine inbound queries automatically, freeing reps for higher-value conversations. For teams that need to act on call data quickly, that combination is hard to match.

   Five9 Key Features

   • Predictive dialer: Automatically dials multiple numbers and connects agents only when a live person answers.
   • Quality management (QM): Reviews voice and digital interactions to evaluate agent performance across channels.
   • Workforce management (WFM): Forecasts call volume and schedules agents to match demand in real time.
   • Omnichannel routing: Connects customers to agents across voice, chat, email, SMS, and social messaging from a single platform.

   Five9 Integrations

   Integrations include Salesforce, ServiceNow, Microsoft, Oracle, Zendesk, Microsoft Teams, Zoom Phone, RingCentral, Nextiva, and Epic.

   Pros and Cons

   Pros:

   • Advanced outbound dialing and campaign tools
   • Real-time agent assist during live calls
   • AI-driven call analytics for actionable insights

   Cons:

   • Limited self-service options for end users
   • Complex setup for smaller sales teams
   Learn more about Five9:

   • Check out Five9 on their website
   • Read my in-depth review of Five9
8. 

   8

   JustCall

   Best for CRM and helpdesk integrations

   • 14-day free trial
   • From $29/user/month (billed annually)

   Visit Website

   Customer Rating:4.1/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   JustCall is a cloud-based phone system built for sales and support teams who want to connect calls, texts, and automations with their existing CRM or helpdesk. I think it’s a strong choice for businesses that need to track conversations and manage outreach directly from the tools they already use.

   Who Is JustCall Best For?

   Sales and support teams at small to mid-sized businesses that rely on CRM or helpdesk platforms.

   Why JustCall Is a Good RingCentral Alternative

   I picked JustCall because it's built around the idea that your phone system should live inside your CRM, not alongside it. Call notes, recordings, and dispositions sync automatically into tools like HubSpot, Salesforce, and Pipedrive the moment a call ends. 

   I also like the Sales Dialer, which lets reps launch outbound campaigns directly from a CRM contact list without any manual dialing. In practice, that means my team spends more time talking to prospects and less time toggling between tabs to log activity.

   JustCall Key Features

   • Call disposition and notes: Lets agents mark call outcomes using preset codes and attach notes to every call for future reference.
   • Voicemail drop: Drops a pre-recorded voicemail automatically so reps can move to the next call without waiting for the beep.
   • Live call monitoring: Lets managers listen to active calls in real time, whisper to the agent, or join the call directly.
   • SMS workflows: Triggers automated text messages based on specific conditions, such as follow-ups or appointment reminders.

   JustCall Integrations

   Integrations include Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Intercom, Slack, ActiveCampaign, monday.com, and Zoho CRM.

   Pros and Cons

   Pros:

   • Pre-built high-velocity outbound power dialers
   • Unified inbox for all customer channels
   • Native WhatsApp business messaging integration

   Cons:

   • Lack of internal team collaboration tools
   • Inconsistent CRM activity sync reliability
   Learn more about JustCall:

   • Check out JustCall on their website
   • Read my in-depth review of JustCall
9. 

   9

   MightyCall

   Best for quick setup and onboarding

   • 7-day free trial + free demo available
   • From $20/user/month (billed annually)

   Visit Website

   Customer Rating:4/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   MightyCall is a cloud-based phone system built for small businesses and teams that want to manage sales calls without complex setup. It’s a strong choice for those who need call tracking, call routing, and business texting in a single, easy-to-use platform.

   Who Is MightyCall Best For?

   Small businesses and startups that need a simple, unified phone system for sales and support teams.

   Why MightyCall Is a Good RingCentral Alternative

   I picked MightyCall because getting a team up and running fast is genuinely where it shines. The no-code call flow designer lets me configure IVR menus, routing rules, and business hours without touching a single line of code—what takes days in other platforms takes me an hour here. 

   I also rely on the free white-glove onboarding session, which means a real person walks my team through setup rather than leaving us to figure it out from documentation. In practice, that means new agents are handling live calls the same day we sign up.

   MightyCall Key Features

   • Call whisper: Lets supervisors coach agents mid-call by speaking directly to them without the customer hearing.
   • Voicemail drop: Automatically leaves a pre-recorded message when an outbound call reaches a customer's voicemail.
   • AI call summaries: Generates instant, AI-written summaries of completed calls so managers can review key points without replaying recordings.
   • Call dispositions report: Logs specific outcomes for each customer call, giving visibility into campaign performance and agent effectiveness.

   MightyCall Integrations

   Integrations include HubSpot, Salesforce, Zoho, and Balto, and an API is available for custom integrations.

   Pros and Cons

   Pros:

   • Dedicated server architecture for call quality
   • Included multi-number bundles per user
   • Fast onboarding with guided setup sessions

   Cons:

   • No built-in video conferencing functionality
   • Mandatory three-user minimum seat count
   Learn more about MightyCall:

   • Check out MightyCall on their website
10. 

    10

    GoTo Connect

    Best for hybrid and remote teams

    • Free demo available
    • Pricing upon request

    Visit Website

    

    GoTo Connect brings together cloud-based calling, video meetings, and messaging in one platform designed for distributed and hybrid teams. If you need to manage sales calls, meetings, and team communications from anywhere, this tool gives you a unified workspace.

    Who Is GoTo Connect Best For?

    Sales and support teams working across multiple locations or remote environments.

    Why Go To Connect Is a Good RingCentral Alternative

    I picked GoTo Connect because it's built around the reality that modern sales teams aren't all in one place. The drag-and-drop dial plan editor lets me configure call routing for different time zones, office locations, and remote agents without needing IT support. 

    I also rely on the one-click video conferencing built directly into the platform—my team can jump from a call into a video meeting without switching apps. In practice, that means distributed reps stay connected and coordinated no matter where they're working from.

    GoTo Connect Key Features

    • Call routing schedules: Set up time-based call routing for business hours, after-hours, and holidays, with custom greetings for each schedule.
    • Sentiment analysis: Tracks customer sentiment across phone calls and texts so managers can flag at-risk conversations.
    • Hot desking: Lets remote and hybrid employees log into any shared desk phone and access their personal settings and extensions.
    • Dial-by-name directory: Lets callers search for and connect with specific team members by name through an automated directory.

    GoTo Connect Integrations

    Integrations include Salesforce, HubSpot, Zendesk, Microsoft Dynamics, SugarCRM, Freshdesk, Freshsales, Kommo, Pipedrive, Google, and an API is available for custom integrations.

    Pros and Cons

    Pros:

    • Unlimited call queues for large teams
    • Built-in SMS and fax support
    • Drag-and-drop dial plan editor is intuitive

    Cons:

    • Limited international phone number options
    • No built-in call transcription
    Learn more about GoTo Connect:

    • Check out GoTo Connect on their website