Le 10 migliori alternative a Dialpad recensite nel 2026
Migliori alternative a Dialpad - Shortlist
Dialpad è un popolare software per le vendite noto per la sua intelligenza vocale potenziata dall’IA e gli strumenti di comunicazione integrati. Tuttavia, alcuni utenti potrebbero cercare alternative a causa delle opzioni di personalizzazione limitate e dei costi più elevati per le funzionalità avanzate.
Grazie alla mia esperienza con i software delle Revenue Operations, ho testato e confrontato diverse tra le migliori alternative a Dialpad disponibili. Successivamente, ho raccolto i miei risultati in recensioni dettagliate per aiutarti a trovare il software più adatto alle tue esigenze specifiche.
Cos’è Dialpad?
Dialpad è un software per le vendite che si concentra nel fornire comunicazioni unificate con intelligenza vocale basata su IA. È comunemente utilizzato da team di vendita, rappresentanti del servizio clienti e professionisti aziendali che necessitano di soluzioni di comunicazione efficienti. Funzionalità come la trascrizione delle chiamate grazie all’IA, il coaching in tempo reale e le integrazioni con i CRM aiutano a migliorare la comunicazione, aumentare la produttività e gestire le interazioni con la clientela in modo efficiente.
Perché fidarsi delle nostre recensioni software
Testiamo e recensiamo software per le Revenue Operations dal 2022. In quanto esperti del settore, sappiamo quanto sia critico e difficile prendere la decisione giusta nella scelta di un software. Investiamo molto nella ricerca approfondita per aiutare la nostra audience a prendere decisioni di acquisto software più consapevoli.
Abbiamo testato oltre 2.000 strumenti per diversi casi d’uso relativi alle Revenue Operations e scritto più di 1.000 recensioni dettagliate di software. Scopri come rimaniamo trasparenti e consulta la nostra metodologia di recensione software.
Riepilogo delle migliori alternative a Dialpad
Questa tabella comparativa riassume i dettagli sui prezzi delle mie migliori alternative a Dialpad per aiutarti a trovare quella più adatta al tuo budget e alle esigenze della tua azienda.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-powered calls | 14-day free trial + free demo available | From $19/user/month (billed annually) | Website | |
| 2 | Best communication API integrations | Free trial available | From $0.005/message | Website | |
| 3 | Best for global reach | Free demo + 10-day free trial available | From $1/user/month (billed annually) | Website | |
| 4 | Best for outbound call centers | Free demo available | Pricing upon request | Website | |
| 5 | Best sales outreach tools | 14-day free trial + free demo available | From $29/user/month (billed annually) | Website | |
| 6 | Best for contact center optimization | Free demo available | Available upon request | Website | |
| 7 | Best for cost-effective VOIP | Not available | From $15/user/month (billed annually) | Website | |
| 8 | Best for quick deployment | Free demo available | Pricing upon request | Website | |
| 9 | Best for team collaboration | Free trial available | From $17/user/month | Website | |
| 10 | Best for a cost-efficient setup | Free trial available | From $395 (billed annually) | Website |
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Prisync
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Expedite Commerce
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QuickBooks Online
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4
Recensioni delle migliori alternative a Dialpad
Di seguito trovi i miei riepiloghi dettagliati delle migliori alternative a Dialpad che hanno raggiunto la mia shortlist. Le mie recensioni offrono uno sguardo approfondito alle caratteristiche chiave, ai pro e contro, alle integrazioni e ai casi d’uso ideali di ogni strumento, per aiutarti a individuare quello più adatto a te.
CloudTalk is a cloud-based call center software designed for customer support and sales operations. Its main users are customer service teams and sales departments looking for efficient call handling and data-driven insights.
Why CloudTalk is a good Dialpad alternative: CloudTalk provides AI-powered calling features that enhance call management and customer interaction. With intelligent call routing and real-time analytics, your team can also optimize performance and boost customer satisfaction. Meanwhile, automatic call distribution ensures calls reach the right agents promptly. These capabilities set it apart from Dialpad and make it well-suited for teams that want to prioritize advanced call-handling features.
Standout features & integrations:
Features include intelligent call routing, which directs calls to the most suitable agents. Real-time analytics offer insights into call center performance, helping your team make data-driven decisions. Automatic call distribution enhances call management by efficiently allocating incoming calls.
Integrations include Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Freshdesk, Zoho CRM, Slack, Microsoft Dynamics 365, and Shopify.
Pros and Cons
Pros:
- Good for sales teams
- Efficient call management
- AI-powered call features
Cons:
- Somewhat basic reporting tools
- Limited customization options
Twilio is a cloud communications platform that provides APIs for messaging, voice, and video. Its main users are developers and businesses looking to integrate communication capabilities into their other applications.
Why Twilio is a good Dialpad alternative: Twilio offers extensive communication APIs, allowing your team to build custom communication solutions tailored to your needs. Unlike Dialpad, Twilio's focus on APIs allows for deeper integration into existing systems, making it ideal for teams that rely heavily on their existing tech stacks. It supports SMS, voice, and video, providing flexibility for various use cases.
Standout features & integrations:
Features include programmable messaging, which lets your team send and receive SMS and MMS. With Twilio, developers can also create highly customizable workflows and automate interactions.
Integrations include Salesforce, Zendesk, HubSpot, Microsoft Dynamics 365, Shopify, Slack, Google Cloud, Amazon Web Services, WhatsApp, and Facebook Messenger.
Pros and Cons
Pros:
- Scalable for large projects
- Supports multiple communication channels
- Highly customizable and flexible
Cons:
- Limited out-of-box solutions
- Complex for non-developers
CallHippo is a cloud-based virtual phone system designed for businesses seeking to establish and manage global communication networks. Its main users are sales and support teams looking to enhance their international reach and customer interactions.
Why CallHippo is a good Dialpad alternative: CallHippo offers global and toll-free numbers and call forwarding, making it ideal for teams managing international calls. Its emphasis on global reach and flexibility distinguish it from Dialpad’s offering. The platform's ability to offer virtual phone numbers in multiple countries sets it apart as a tool for businesses focusing on global communication.
Standout features & integrations:
Features include global phone numbers, which allow your team to establish a local presence in various countries. Call forwarding ensures that calls reach the right person no matter where they are. Call analytics offer insights into your team's performance, helping you make informed decisions.
Integrations include Salesforce, HubSpot, Zoho CRM, Slack, Zendesk, Pipedrive, Shopify, Intercom, Freshdesk, and Microsoft Dynamics 365.
Pros and Cons
Pros:
- Easy to scale for growing businesses
- Good call analytics features
- Supports international numbers
Cons:
- Initial setup can be time consuming
- Limited customization options
Convoso is a cloud-based call center solution designed primarily for outbound call centers focusing on improving agent productivity and lead conversion. Its main users are sales teams and customer service centers seeking efficient dialing and lead management tools.
Why Convoso is a good Dialpad alternative: Convoso provides advanced dialing systems, such as predictive and power dialing, making it ideal for high-volume calling environments. Features like lead management and dynamic scripting help your team engage effectively with prospects. These capabilities set it apart from Dialpad, because Convoso is tailored for outbound call activities and offers specialized tools to enhance your team's outreach efforts.
Standout features & integrations:
Features include predictive dialing, which increases your team's call connection rates by automatically dialing numbers. Dynamic scripting adjusts call scripts in real time based on customer responses, improving engagement. Real-time analytics provide insights into team performance, helping you refine your outreach strategies.
Integrations include Salesforce, HubSpot, Zoho CRM, SugarCRM, Zendesk, Pipedrive, Freshdesk, Microsoft Dynamics 365, Oracle, and Bullhorn.
Pros and Cons
Pros:
- Real-time analytics to support productivity
- Good lead management features
- Tailored for high volume outbound calling
Cons:
- Requires technical knowledge
- Complex initial setup
JustCall is a cloud-based phone system designed for sales and support teams, focusing on automating and enhancing communication workflows. Its main users are businesses looking for efficient call management and customer interaction solutions.
Why JustCall is a good Dialpad alternative: JustCall provides specialized sales outreach tools like bulk SMS, call scheduling, and click-to-call dialer. This makes it a great Dialpad alternative for sales teams focused on outbound sales and text messaging. It also automates repetitive tasks, allowing your team to focus on closing deals.
Standout features & integrations:
Features include call scheduling, which allows your team to plan calls efficiently. Bulk SMS lets you reach a large audience with targeted messages. Call monitoring provides insights into team performance, helping you refine your approach.
Integrations include HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Intercom, Slack, Microsoft Dynamics 365, Freshdesk, and Zendesk.
Pros and Cons
Pros:
- Call monitoring available
- Well-suited for outbound sales teams
- Automates sales call workflows
Cons:
- Somewhat basic reporting features
- Limited customization options
Calabrio ONE is a cloud-based workforce optimization suite designed for modern contact centers, focusing on workforce management, agent engagement, and AI-driven analytics. Its primary users include contact center managers and customer service teams across various industries such as finance, healthcare, and retail.
Why Calabrio ONE is a good Dialpad alternative: Calabrio ONE offers tools like call recording, quality management, and interaction analytics, which support contact center optimization. The platform emphasizes improving customer satisfaction and operational efficiency through AI-driven analytics and personalized coaching. Unlike Dialpad, Calabrio ONE provides tailored solutions for industries needing specialized contact center management. This makes it a strong option for teams focused on enhancing agent performance and customer engagement.
Standout features & integrations:
Features include call recording, which helps your team monitor and improve customer interactions. Meanwhile, quality management tools ensure that your service levels meet customer expectations. Interaction analytics also provide insights into customer behavior, helping you tailor your approach.
Integrations include Salesforce, Microsoft Teams, Amazon Connect, Genesys, Avaya, Cisco, ServiceNow, Zendesk, Twilio, and Five9.
Pros and Cons
Pros:
- Tailored industry solutions available
- Well-suited to the needs of large teams
- Strong customer analytics features
Cons:
- Somewhat complex setup process
- May be too complex for small teams
Phone.com is a VoIP service provider tailored for small businesses, focusing on offering flexible and affordable communication solutions. Its main users are entrepreneurs and small teams looking for a reliable phone system with essential features.
Why Phone.com is a good Dialpad alternative: Phone.com provides cost-effective VoIP services with features like call routing, voicemail-to-email, and video conferencing, making it a budget-friendly choice for small businesses. Its flexible plans allow you to choose only the features your team needs, and the platform is easy to set up. Unlike Dialpad, Phone.com emphasizes affordability and simplicity, making it suitable for cost-conscious teams.
Standout features & integrations:
Features include call routing, which helps your team manage incoming calls efficiently. Voicemail-to-email ensures you never miss important messages by sending them directly to your inbox. Video conferencing allows your team to connect virtually, enhancing collaboration.
Integrations include Salesforce, Zoho CRM, Microsoft Dynamics 365, Slack, Zapier, Google Workspace, Microsoft Teams, HubSpot, Zendesk, and Freshdesk.
Pros and Cons
Pros:
- Suitable for small teams
- Flexible feature selection in pricing plans
- Easy to set up and get started quickly
Cons:
- Few customization options
- Limited advanced features
GoTo Connect is a cloud-based unified communications platform designed for businesses seeking efficient and flexible communication solutions. Its main users include small to medium-sized businesses looking for an integrated phone, meeting, and messaging service.
Why GoTo Connect is a good Dialpad alternative: GoTo Connect offers quick deployment with its easy-to-use interface and setup process, making it a practical choice for teams wanting to start quickly. This sets it apart from Dialpad, which requires more effort at the initial setup stage. GoTo Connect combines voice, video, and messaging in one platform for consolidated communications.
Standout features & integrations:
Features include call routing, which lets your team manage incoming calls effectively. The auto-attendant feature ensures calls are directed to the right person without delay. Video conferencing allows your team to meet face-to-face, no matter where they are.
Integrations include Microsoft Teams, Slack, Salesforce, Google Workspace, Microsoft 365, HubSpot, Zoho CRM, Zendesk, ServiceNow, and Freshdesk.
Pros and Cons
Pros:
- Flexible for small businesses
- Unified communication tools
- Quick to set up and get started
Cons:
- May require ongoing support
- Limited advanced features
OpenPhone is a business phone system designed specifically for startups and small businesses. Its main users are teams looking for a flexible communication tool that integrates with their workflows.
Why OpenPhone is a good Dialpad alternative: OpenPhone offers shared numbers, allowing your team to collaborate easily on customer interactions. This sets it apart from Dialpad, where shared lines can be more complex to manage. Its straightforward and user-friendly interface helps you manage business calls and messages from anywhere. With features like call recording and voicemail transcription, OpenPhone is a strong alternative for teams prioritizing effective collaboration and communication.
Standout features & integrations:
Features include shared phone numbers that let your team collaborate on customer responses. The call recording feature ensures you can revisit important conversations at any time. Voicemail transcription turns voice messages into text, making them easy to read and search.
Integrations include HubSpot, Slack, Zapier, Salesforce, Google Contacts, Intercom, Pipedrive, Copper, Zoho CRM, and Freshdesk.
Pros and Cons
Pros:
- Well-suited to the needs of small teams
- Simple, straightforward interface
- Easy team collaboration tools built in
Cons:
- Reporting tools are somewhat basic
- Limited advanced features
3CX is a software-based private branch exchange (PBX) system designed for businesses of all sizes, focusing on providing unified communications and VoIP solutions. Its main users include IT managers and business owners looking to enhance their communication infrastructure without hefty costs.
Why 3CX is a good Dialpad alternative: 3CX offers a cost-efficient PBX solution that can be easily deployed on-premise or in the cloud. It supports video conferencing, live chat, and offers both a desktop app and mobile apps, providing flexibility for remote work. Unlike Dialpad, 3CX provides a more traditional telephony setup with advanced call-handling features. This makes it ideal for businesses seeking a customizable and budget-friendly communication system.
Standout features & integrations:
Features include video conferencing, which allows your team to connect face-to-face virtually with video calls. Live chat lets you interact with website visitors in real time, enhancing customer support. Mobile apps for both iOS and Android devices ensure your team stays connected on the go.
Integrations include Microsoft 365, Salesforce, HubSpot, Freshdesk, Microsoft Dynamics, Google Contacts, Zendesk, Office 365, Zoho CRM, and Microsoft Teams.
Pros and Cons
Pros:
- Advanced call handling
- Flexible deployment options
- Supports video meetings
Cons:
- No built-in CRM features
- Requires technical knowledge to manage
Altre alternative a Dialpad
Ecco alcune alternative aggiuntive a Dialpad che non sono entrate nella mia shortlist, ma che meritano comunque una verifica:
- 8x8
For unified communications
- Ooma
For customizable VoIP services
- Zendesk
For customer support teams
- Aircall
For cloud-based call centers
- RingCentral
For video conferencing
- Microsoft Teams
For team messaging
- MightyCall
For virtual phone systems
- Grasshopper
For entrepreneurs and startups
- Salesforce
For CRM integration
- Vonage
For API customization
- Zoom Phone
For video-first teams
Criteri di selezione delle alternative a Dialpad
Quando ho selezionato le migliori alternative a Dialpad da includere in questa lista, ho considerato le esigenze e i punti dolenti comuni legati ai prodotti software per le vendite, come l’integrazione con gli strumenti già in uso e la scalabilità per team in crescita. Ho inoltre utilizzato il seguente schema per mantenere la valutazione strutturata ed equa:
Funzionalità principali (25% del punteggio complessivo)
Per essere inclusa in questa lista, ogni soluzione doveva soddisfare questi comuni casi d’uso:
- Gestione delle interazioni con i clienti
- Monitoraggio delle attività di vendita
- Supporto alla collaborazione del team
- Fornire reportistica e analisi
- Accesso da mobile
Funzionalità distintive aggiuntive (25% del punteggio complessivo)
Per restringere ulteriormente la competizione, ho inoltre cercato funzionalità uniche, quali:
- Approfondimenti basati su IA
- Workflow personalizzabili
- Instradamento avanzato delle chiamate
- Supporto multilingue
- Soluzioni specifiche per settore
Usabilità (10% del punteggio complessivo)
Per valutare l’usabilità di ciascun sistema, ho preso in considerazione i seguenti aspetti:
- Interfaccia intuitiva
- Navigazione semplice
- Opzioni di personalizzazione
- Velocità e prestazioni
- Compatibilità con i dispositivi
Onboarding (10% del punteggio totale)
Per valutare l’esperienza di onboarding di ciascuna piattaforma, ho considerato quanto segue:
- Disponibilità di video formativi
- Tour interattivi del prodotto
- Accesso a modelli predefiniti
- Webinar in diretta e chatbot
- Guide utente dettagliate
Assistenza clienti (10% del punteggio totale)
Per valutare i servizi di assistenza clienti di ciascun fornitore di software, ho considerato quanto segue:
- Disponibilità 24/7
- Opzioni di supporto multicanale
- Tempi di risposta rapidi
- Accesso a una knowledge base
- Assistenza personalizzata
Rapporto qualità-prezzo (10% del punteggio totale)
Per valutare il rapporto qualità-prezzo di ciascuna piattaforma, ho considerato quanto segue:
- Trasparenza dei prezzi
- Piani di pagamento flessibili
- ROI e rapporto costi-benefici
- Funzionalità incluse nei piani
- Sconti per fatturazione annuale
Recensioni dei clienti (10% del punteggio totale)
Per avere un’idea della soddisfazione generale dei clienti, ho considerato i seguenti aspetti durante la lettura delle recensioni:
- Commenti degli utenti sulle funzionalità
- Valutazioni sulla facilità d’uso
- Soddisfazione per il supporto
- Affidabilità delle prestazioni
- Raccomandazioni da colleghi e pari
Perché cercare un'alternativa a Dialpad?
Sebbene Dialpad sia una buona soluzione di software per le vendite, ci sono diversi motivi per cui alcuni utenti cercano soluzioni alternative. Potresti essere alla ricerca di un’alternativa a Dialpad perché…
- Hai bisogno di più opzioni di personalizzazione
- Stai cercando piani più economici
- Ti serve un supporto migliore per team numerosi
- Hai bisogno di funzionalità per settori specifici
- Il tuo team opera in regioni non supportate
- Vuoi integrazione con strumenti di nicchia
Se ti riconosci in una di queste situazioni, sei nel posto giusto. Il mio elenco raccoglie diverse opzioni di software per le vendite più adatte ai team che incontrano queste difficoltà con Dialpad e desiderano soluzioni alternative.
Funzionalità principali di Dialpad
Ecco alcune delle principali funzionalità di Dialpad, utili per confrontare ciò che le soluzioni alternative possono offrire:
- Intelligenza vocale basata su AI: trascrive le chiamate in tempo reale, aiutando il tuo team a catturare dettagli importanti senza tralasciare nulla.
- Servizi VoIP: offre chiamate vocali di alta qualità via Internet, assicurando che il team comunichi efficacemente ovunque si trovi.
- Comunicazione unificata: integra voce, video e messaggistica in un'unica piattaforma, permettendo al team di collaborare senza cambiare strumento.
- Analisi delle chiamate: offre informazioni sulle metriche delle chiamate, aiutando il team a valutare le prestazioni e prendere decisioni basate sui dati.
- Integrazioni con CRM: si collega ai più diffusi sistemi CRM, permettendo al team di accedere ai dati dei clienti direttamente dall’interfaccia chiamate.
- Instradamento e gestione delle chiamate: indirizza le chiamate alla persona giusta, garantendo una gestione efficiente delle richieste dei clienti.
- Riunioni virtuali: consente di organizzare videoconferenze con facilità, mantenendo il team connesso vis-à-vis anche a distanza.
- App mobile: permette al team di effettuare e ricevere chiamate in mobilità, offrendo la flessibilità di lavorare ovunque.
- Trascrizione della segreteria telefonica: trasforma i messaggi vocali in testo, così il team può leggere rapidamente i messaggi e rispondere tempestivamente.
- ID chiamante personalizzabile: consente al team di scegliere quale numero mostrare, aiutandolo a mantenere un’immagine professionale.
Cosa succede ora?
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