Reseña de 8×8: Ventajas, Desventajas, Funcionalidades y Precios Explicados

Q: How does 8x8 support sales coaching for distributed teams?

8x8 enables managers to monitor calls live, record conversations, and provide feedback remotely. This helps maintain consistent coaching standards across locations and time zones.

Q: Can 8x8 handle high call volumes for outbound sales teams?

Yes, 8x8 is designed to support high-volume calling with features like automated call routing, IVR, and real-time analytics. These tools help sales teams manage large outreach campaigns efficiently.

Q: What analytics and reporting tools does 8x8 offer for sales performance?

8x8 provides dashboards with call metrics, speech analytics, and performance reports. Managers can track individual and team activity, identify trends, and measure coaching impact.

Q: How does 8x8 ensure data security and compliance?

8x8 uses end-to-end encryption, secure data centers, and compliance certifications such as HIPAA and GDPR. This protects sensitive customer and call data, meeting industry regulatory requirements.

Q: Is it possible to customize call flows and IVR menus in 8x8?

Yes, 8x8 allows admins to design custom call flows and IVR menus through the admin console. This helps tailor the caller experience and route leads to the right sales reps.

Q: What onboarding resources are available for new users?

8x8 offers guided setup, video tutorials, a knowledge base, and live support. These resources help new users get up to speed quickly and configure their environment.

Q: How does 8x8 integrate with CRM and productivity tools?

8x8 offers native integrations with popular CRMs and productivity platforms. This allows sales teams to log calls, sync contacts, and automate workflows directly from their existing tools.

Q: What support options are available if my team encounters issues?

8x8 provides 24/7 support via live chat, phone, and email, along with an online help desk and community forums. Most users find that urgent issues are addressed promptly by knowledgeable staff.

8x8 destaca por sus sólidas herramientas de comunicación, y como solución para la formación en ventas, sobresale en flexibilidad e integración.

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By Phil Gray on Jul 2, 2026

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Why Trust Our Reviews?

8x8 is an all-in-one sales coaching software and VoIP system designed to help revenue operations teams improve sales performance through integrated communication, telephony, and coaching tools. For RevOps leaders struggling with fragmented workflows, inconsistent coaching, and limited visibility into rep performance, 8x8 offers a unified platform that connects voice, video conferencing, and messaging with actionable insights. In this review, you'll find a detailed look at 8x8's features, best and worst use cases, pros and cons, and pricing—so you can decide if it fits your team's sales coaching needs.

8x8 Evaluation Summary

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We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

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Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.