12 Mejores Programas para Grabar Llamadas Analizados en 2026

CloudTalk is a cloud-based call recording software for contact centers and sales teams that combines call recording, global number provisioning, call flow automation, analytics, and CRM integrations.

Who Is CloudTalk Best For?

CloudTalk is a good fit for sales and support teams in global organizations that need scalable call recording and advanced call management features.

Why I Picked CloudTalk

I picked CloudTalk as one of the best because I can instantly provision local, mobile, and toll-free numbers in over 160 countries, which is a huge advantage for global teams. My team uses this to quickly set up new lines for regional campaigns or support desks. I also like that every number comes with built-in call recording, so we never miss a conversation no matter where our agents are based.

CloudTalk Key Features

• Call tagging: Assign tags to calls for easy categorization and search.
• Voicemail transcription: Automatically convert voicemail messages to text for quick review.
• Call notes: Add notes to call records for context and follow-up.
• Real-time analytics: Monitor call activity and agent performance with live dashboards.

CloudTalk Integrations

CloudTalk offers native integrations with Salesforce, HubSpot, Zoho CRM, Freshdesk, Help Scout, Intercom, and WhatsApp. It also connects with Zapier and provides an API for custom integrations.

Gong is a revenue intelligence platform to help your sales team analyze conversations and improve sales outcomes. It provides insights that drive better decision-making and strengthen team output.

Why I picked Gong: Gong provides sales teams with deep, AI-driven insights into customer interactions. Gong's ability to provide practical takeaways makes it a valuable tool for any sales-driven organization.

Standout features and integrations:

Features include deal intelligence to track and manage sales opportunities effectively. It offers team-coaching tools to improve your team's sales skills. The platform provides conversation analytics to highlight key trends and areas for improvement.

Integrations include Salesforce, HubSpot CRM, Slack, Zoom, Google Calendar, Microsoft Dynamics, Chili Piper, Microsoft Teams, Snowflake, Microsoft Outlook, and more.

Zoom is a video conferencing platform for businesses and individuals needing reliable video communication. It supports video meetings, webinars, and collaboration, making it essential for remote teams and virtual events.

Why I picked Zoom: Zoom excels in video calls, providing high-quality video and audio for meetings of all sizes. It offers features such as breakout rooms and screen sharing, which cultivate strong team dynamics. The platform's ease of use and accessibility make it a favourite for virtual meetings. Zoom's ability to handle large-scale webinars sets it apart for businesses hosting online events.

Standout features and integrations:

Features include virtual backgrounds that allow you to personalize your video feed. The platform offers recording capabilities for meetings, making it easy to review sessions later. Chat functionality enables participants to communicate without interrupting the meeting.

Integrations include Slack, Google Workspace, Salesforce Sales Cloud 360, Microsoft Teams, Calendly, and more.

Nextiva is a VoIP communication platform for businesses of all sizes that provides simplified communication and collaboration. It focuses on facilitating business communication through voice, video, and messaging services.

Why I picked Nextiva: Nextiva goes beyond simple VoIP; it acts as a centralized hub that captures every customer interaction for easier team analysis. Its features include call routing and voicemail-to-email, which are essential for efficient team communication. The platform supports high-quality voice calls, ensuring your team stays connected without disruptions. 

Standout features and integrations:

Features include call analytics, which enable you to track and measure customer interactions. The platform offers a virtual receptionist to efficiently manage incoming calls. It also provides video conferencing capabilities, allowing your team to collaborate visually.

Integrations include Salesforce, HubSpot, Microsoft Dynamics, Zendesk, Microsoft Outlook, Google Workspace, Microsoft Teams, ServiceNow, Zoho, and more.

Calabrio is a workforce optimization software designed for contact centers. It helps businesses create deeper customer interactions and optimize workforce performance.

Why I picked Calabrio: Calabrio excels in workforce analytics, delivering insights that help you manage and improve agent performance. Predictive analytics enable you to make data-driven decisions, and the user-friendly interface provides easy access and interpretation of data. It's a valuable tool for contact centers aiming to optimize workforce management and boost customer retention.

Standout features and integrations:

Features include advanced speech analytics to understand customer sentiment, customizable performance dashboards to track team metrics, and predictive scheduling to optimize workforce allocation. It also provides real-time reporting to keep your team informed. The software offers quality management tools to ensure high service standards.

Integrations include Salesforce, Microsoft Dynamics 365, Cisco, Avaya, Amazon Connect, and more.

Level AI is a call recording software designed for businesses aiming to enhance customer interactions. Its main users are contact centers and customer service teams looking to gain insights from calls.

Why I picked Level AI: This tool focuses on AI-driven insights to help your team understand customer sentiments and improve service delivery. It offers AI Virtual Agents and automated quality assurance to provide detailed call analysis. The software's real-time agent assistance and screen recording features ensure you have the visibility needed to train and support your team effectively. These features make Level AI particularly suitable for industries like financial services and healthcare. 

Standout features and integrations:

Features include AI-driven analytics that help you understand customer interactions better. It provides automated quality checks, so you can focus on coaching your team. The personalized coaching feature helps agents improve based on specific insights.

Integrations include Salesforce, Zendesk, Slack, Microsoft Azure, Okta, Zoom, Twilio, Intercom, Five9, LiveChat, and more.

Versadial is a call recording solution for organizations seeking to meet compliance standards. Businesses that require secure and reliable call recording for legal and regulatory purposes use this software.

Why I picked Versadial: Versadial excels in compliance recording, ensuring your business meets industry regulations. Versadial's focus on security and compliance makes it a reliable choice for regulated industries.

Standout features and integrations:

Features include audit trails that track access and modifications to recordings. The software offers secure data storage to protect sensitive information. It also features advanced search capabilities, enabling you to locate and retrieve specific recordings quickly.

Integrations include Avaya, Cisco Call Manager, NEC VoIP, Shoretel, Panasonic, Skype for Business, and more.

Cube ACR is a call recording app primarily for Android users that allows you to record phone calls and VoIP conversations. It's popular among individuals and small businesses looking to automatically capture and store call data.

Why I picked Cube ACR: Cube ACR is ideal for Android devices, offering reliable call recording for both phone and VoIP calls. It supports multiple VoIP services, such as WhatsApp and Skype, making it versatile for users with diverse communication needs. The app delivers excellent recording quality, making it a dependable recording tool for Android users.

Standout features and integrations:

Features include geotagging to track call locations, smart clean to manage storage by auto-deleting old recordings, and privacy controls with PIN lock and biometric authentication. It also offers a shake-to-mark feature for highlighting important parts of a conversation. Cloud backup ensures the safe storage of your recordings.

Integrations include Google Drive, Viber, Skype, WhatsApp, WeChat, LINE, and more.

TapeACall is a call recording app particularly suitable for iPhone users that makes recording incoming and outgoing calls straightforward. It's useful if you need to capture important conversations for future reference.

Why I picked TapeACall: TapeACall provides iPhone users with a simple and effective solution for recording inbound and outbound calls. It's perfect if you need a user-friendly recording tool without a complex setup.

Standout features and integrations:

Features include unlimited call recording, allowing you to capture lengthy phone conversations without restrictions. You can share recordings via email or upload them to cloud storage services, such as Dropbox. It also provides easy access to your recordings with a simple interface.

Integrations include Google Drive, Dropbox, Zoom, Evernote, and more.

Google Recorder is a voice recording app ideal if you need accurate transcription services. It captures audio and automatically transcribes it, making it useful for students, journalists, and professionals who rely on detailed note-taking systems. 

Why I picked Google Recorder: Google Recorder excels at voice transcription, offering highly accurate speech-to-text. It uses advanced speech recognition to ensure accuracy, making it a reliable tool for capturing detailed information. It's ideal if you're seeking powerful, convenient transcription capability.

Standout features and integrations:

Features include real-time transcription, which lets you see the text as you record. It offers offline functionality so you can use it without an internet connection. The app provides a search feature that lets you quickly locate words or phrases within recordings.

Integrations include Google Drive, Google Workspace, and more.