Avis sur Aircall : avantages, inconvénients, fonctionnalités et tarifs
Aircall is a conversation intelligence software that enhances communication by integrating calling features with CRM systems. It best serves customer support and sales teams in industries like e-commerce, tech, and finance, where efficient call management and data integration are crucial. Aircall offers a seamless integration experience, making it a valuable tool for enhancing team communication.
Aircall addresses issues like call management and CRM integration for sales and support teams. In this article, I'll cover Aircall's features, pros and cons, use cases, and pricing so you can decide if this software aligns with your team's communication needs and goals.
Aircall Evaluation Summary
- From $30/license (billed annually)
- Free trial
Pourquoi faire confiance à nos avis logiciels
Nous testons et évaluons les logiciels RevOps depuis 2022. En tant que leaders RevOps nous-mêmes, nous savons combien il est crucial et difficile de faire le bon choix lors de la sélection d’un logiciel. Nous investissons dans une recherche approfondie afin d’aider notre audience à prendre de meilleures décisions en matière d’achat logiciel. Nous avons testé plus de 2 000 outils pour différents cas d’usage RevOps et rédigé plus de 1 000 avis complets sur des logiciels. Découvrez comment nous restons transparents & notre méthodologie d’évaluation logicielle.
Aircall Overview
In my opinion, Aircall is a solid choice for teams looking for a conversation intelligence platform with great call management and CRM integration. Its ease of use and standout features make it appealing, especially for sales and support teams. Compared to others, Aircall excels in user experience but may fall short on pricing for smaller teams. It's best suited for businesses in tech and e-commerce that need efficient call handling and strong integrations. If you're choosing software, consider your team's specific needs and budget, as Aircall offers a balanced mix of features and support that can enhance your communication strategy.
pros
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You can set up and start using Aircall quickly with minimal training.
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Your team will enjoy its intuitive interface that simplifies call management.
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Aircall's call quality is consistently reliable, ensuring clear communication.
cons
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You might find the reporting features lacking in depth compared to competitors.
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Your team may experience occasional downtime during peak usage times.
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Aircall's mobile app can be less intuitive than the desktop version.
Is Aircall Right For Your Needs?
Who Would be a Good Fit for Aircall?
Aircall is a great fit for sales and customer support teams in tech and e-commerce industries. Your team will benefit from its easy setup and user-friendly interface, which makes managing calls straightforward. The reliable call quality ensures clear communication, vital for your customer interactions. If your team values efficient call handling and needs seamless CRM integration, Aircall's features align well with these needs. It's particularly useful if your focus is on providing excellent customer service and you want a tool that enhances your team's productivity.
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Tech Startups
Your startup will thrive with Aircall's quick setup and easy-to-use interface, helping you manage customer calls effortlessly.
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E-commerce Businesses
Your online store can handle customer queries efficiently with Aircall's reliable call quality and seamless CRM integration.
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Sales Teams
Your sales team will benefit from Aircall's intuitive call management, enhancing communication with prospects and clients.
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Customer Support
Your support team will find Aircall's consistent call quality ideal for resolving customer issues quickly and effectively.
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Remote Teams
If your team works remotely, Aircall's cloud-based solution ensures everyone stays connected and manages calls from anywhere.
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Small to Medium Enterprises (SMEs)
SMEs will find Aircall's ease of use and minimal training requirements perfect for quickly getting started with call management.
Who Would be a Bad Fit for Aircall?
Aircall isn't ideal for large enterprises or industries requiring in-depth analytics and reporting. If your team needs advanced data insights, Aircall's reporting features might not meet your expectations. It's also not the best choice for businesses with high call volumes during peak times, as occasional downtime can disrupt your operations. For teams needing a highly customizable solution, Aircall's standardized features might limit your options. Consider other tools if custom reporting and analytics are crucial for your work.
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Large Enterprises
Your enterprise might find Aircall's reporting features too basic for complex data analysis needs.
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Financial Services
In financial services, the need for detailed analytics makes Aircall's limited reporting a poor fit.
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Telemarketing
High call volumes in telemarketing can lead to downtime issues with Aircall, affecting your work efficiency.
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Custom Reporting Needs
If your team relies on custom reports, Aircall's standard options won't provide the flexibility you need.
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Healthcare Providers
Healthcare providers needing detailed call tracking and reporting will find Aircall's analytics insufficient.
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Manufacturing Sectors
In manufacturing, where detailed operational insights are vital, Aircall's reporting shortcomings might hinder your data-driven decisions.
Comment nous testons et notons les outils
Nous avons passé des années à construire, affiner et améliorer notre système de test et de notation des logiciels. La grille d’évaluation est conçue pour saisir toutes les nuances dans le choix d’un logiciel et pour identifier ce qui rend un outil efficace, en mettant l’accent sur les aspects essentiels du processus de décision. Vous trouverez ci-dessous le détail exact de notre méthode de test et de notation selon sept critères. Cela nous permet de fournir une évaluation impartiale des logiciels basée sur la fonctionnalité principale, les fonctionnalités remarquables, la facilité d’utilisation, l’onboarding, le support client, les intégrations, les avis clients et le rapport qualité-prix.
Fonctionnalités principales (25 % de la note finale)
Le point de départ de notre évaluation est toujours la fonctionnalité principale de l’outil. Dispose-t-il des fonctions et caractéristiques de base auxquelles un utilisateur peut s’attendre ? Certaines de ces fonctionnalités de base sont-elles réservées à des formules plus onéreuses ? Nous attendons d’un outil qu’il tienne la comparaison avec les capacités minimales de ses concurrents.
Fonctionnalités remarquables (25 % de la note finale)
Nous évaluons ensuite les fonctionnalités remarquables, rares ou originales, qui vont au-delà des fonctionnalités principales habituellement trouvées dans ce type d’outils. Un score élevé reflète des fonctionnalités spécialisées ou innovantes qui accélèrent le produit, l’optimisent ou apportent une valeur ajoutée à l’utilisateur. Nous évaluons également la facilité d’intégration de l’outil aux autres logiciels généralement présents dans l’écosystème technologique, afin d’étendre ses fonctionnalités et son utilité. Les outils qui offrent de nombreuses intégrations natives, connexions tierces et accès API pour des intégrations personnalisées obtiennent la meilleure note.
Facilité d’utilisation (10 % de la note finale)
Nous évaluons la rapidité et la facilité d’exécution des tâches principales à l’aide de l’outil. Les logiciels les mieux notés sont bien conçus, intuitifs, proposent des applis mobiles, fournissent des modèles et facilitent la réalisation de tâches complexes.
Onboarding (10 % de la note finale)
Nous savons combien il est important d’adopter rapidement une nouvelle plateforme en équipe. Nous évaluons donc la facilité de prise en main de l’outil avec un minimum de formation. Nous étudions la rapidité avec laquelle un membre peut être opérationnel et commencer à utiliser l’outil sans expérience préalable. Un score élevé indique qu’aucun ou très peu de support est requis.
Support client (10 % de la note finale)
Nous examinons la rapidité et la facilité avec lesquelles il est possible de sortir d’une impasse et de trouver de l’aide par téléphone, chat en direct ou base de connaissances. Les outils et entreprises qui proposent une assistance en temps réel obtiennent la meilleure note, tandis que les chatbots sont les moins bien notés.
Avis clients (10 % de la note finale)
Au-delà de nos propres tests et évaluations, nous prenons en compte le score net d’appréciation des clients actuels et passés. Nous examinons la probabilité qu’ils choisissent à nouveau l’outil pour ses fonctionnalités principales. Un score élevé reflète une forte satisfaction des clients actuels ou passés.
Rapport qualité-prix (10 % de la note finale)
Enfin, en tenant compte de tous les autres critères, nous comparons le prix moyen des forfaits d’entrée de gamme avec les fonctionnalités de base et évaluons la valeur ajoutée selon les autres critères. Un logiciel offrant plus pour moins sera mieux noté.
Core Features
Call Management: You can easily handle incoming and outgoing calls with Aircall's intuitive interface. It lets your sales and help desk teams manage phone call queues and history in real time.
Call Recording: With Aircall, you can record calls for quality assurance and training. Your team can review interactions to improve communication skills.
Real-Time Modifications: Make on-the-fly changes to call settings without disrupting your workflow. This feature lets your team adapt quickly to changing needs.
Activity Feed: Keep track of all call activities in one place. Your team can stay updated on call history and follow-up tasks seamlessly.
Standout Features
Power Dialer: Aircall's power dialer automates the dialing process, allowing your team to connect with more leads in less time. It boosts productivity by reducing manual dialing.
Warm Transfer: You can smoothly transfer calls between team members with context. This ensures your customers get the right help without repeating themselves.
Ease of Use
Aircall stands out for its user-friendly design, making it easy for your team to start using without much training. Its intuitive interface allows you to manage calls and access features like call recording and voicemail transcriptions effortlessly. Users appreciate the straightforward setup and real-time modifications, which let your team adapt quickly. Compared to other tools, Aircall's simplicity in handling core functions makes it a preferred choice for teams looking to streamline their communication processes efficiently.
Onboarding
Aircall offers a smooth onboarding experience, helping your team get started quickly with minimal hassle. The setup process is straightforward, and the platform provides clear instructions and resources to guide new users. Your team can access tutorials and support to ensure a quick understanding of the system's capabilities. Compared to others, Aircall's efficient onboarding means your team can achieve value in a short time, making it a solid choice for those needing to implement conversation intelligence swiftly.
Customer Support
Aircall provides solid customer support, ensuring your team can resolve issues promptly. Users appreciate the responsive service and multiple support channels, including chat and email. The availability of comprehensive resources and tutorials helps your team troubleshoot independently when needed. Compared to others, Aircall's commitment to assisting users makes it a reliable choice for maintaining smooth operations. Your team can rely on their support for quick resolutions and guidance.
Integrations
Aircall integrates with Salesforce, HubSpot, Intercom, Zendesk, Pipedrive, Microsoft Dynamics, Gorgias, and Slack to sync calls, contacts, and conversations across your tools.
It also provides API access and an integration marketplace, allowing your team to connect third-party apps and build custom workflows as needed.
Value for Money
Aircall offers straightforward annual pricing for businesses that rely on cloud-based calling and contact center capabilities. The Essentials plan delivers core voice features and integrations at a reasonable cost, while the Professional plan adds advanced analytics, CRM integration, and monitoring tools for sales and support teams. For larger operations with specific needs, the Custom plan provides tailored features, onboarding, and service-level agreements. Overall, Aircall’s pricing is competitive for teams that need reliable voice communications integrated with their workflows.
Plans:
- Essentials: From $30 per license/month (billed annually) includes inbound and outbound calling, IVR, call recording, SMS, softphone apps, and integrations.
- Professional: From $50 per license/month (billed annually) adds Salesforce CTI, advanced analytics and live monitoring, smart routing, call tagging, and sales-oriented calling tools.
- Custom: Price available upon request (billed annually) offers all Professional features plus unlimited outbound calls, custom onboarding, API developer support, service-level agreement (SLA), and single sign-on.
Aircall Specs
- 2-Factor Authentication
- API
- Audio Recording
- Auto Dialer
- Automatic Call Distribution
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Scripting
- Call Tracking
- Chat
- Click-to-Dial
- Contact Management
- Contact Sharing
- CRM Integration
- Dashboard
- Data Export
- Data Import
- Data Visualization
- External Integrations
- File Transfer
- Hardware Integration
- Interactive Voice Response
- Mobile App
- Multi-User
- Notifications
- Report & Compliance
- Scheduling
- SMS
- Softphone
- Video
Aircall FAQs
What is Aircall used for?
Does Aircall work with CRM systems?
Can I use Aircall on my mobile phone?
Does Aircall support call recording?
How does Aircall handle call routing?
Is Aircall suitable for small businesses?
Does Aircall provide analytics and reporting?
Does Aircall offer customer support?
Aircall Company Overview & History
Aircall, founded in 2014 in Paris, is a unified communications platform that enhances customer interactions for over 22,000 businesses globally by integrating various communication channels. The company has expanded to approximately 600 employees across nine offices, including locations in New York, Sydney, and London. Aircall has raised $226 million in funding and achieved Centaur status in 2022 with over $100 million in annual recurring revenue. It continues to grow and innovate, recently appointing a new CEO and opening a new office in San Francisco in 2024.
Aircall Major Milestones
- 2014: Founded in Paris as a unified communications platform.
- 2021: Raised $120 million in Series D funding.
- 2022: Achieved Centaur status with over $100 million in annual recurring revenue.
- 2024: Appointed a new CEO and opened a new office in San Francisco.