KrispCall-arvostelu: hyvät ja huonot puolet, ominaisuudet ja hinnoittelu

KrispCall erottuu edukseen helppokäyttöisellä käyttöliittymällään ja kilpailukykyisellä hinnoittelullaan, mikä tekee siitä erinomaisen vaihtoehdon tehokkaaseen myyntipuheluiden seurantaan.

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By Phil Gray

7.10.2026

We review tools independently, and commissions help fund our testing. See our transparency policy, our methodology, or suggest a tool.

KrispCall is a sales call tracking software built on a cloud phone system that gives sales teams one place to make calls, log interactions, and manage shared numbers. If Aircall feels too enterprise-heavy or too expensive for your team's scale, KrispCall covers the same core call tracking and dialing workflows with less complexity and a lower per-seat cost.

KrispCall Evaluation Summary

KrispCall logs and tracks sales call activity to improve lead follow-up and reporting.

Customer rating

3.9/5

Pricing

From $15/user/month
Free demo available

Why Trust Our Software Recommendations

6,700+

Reviews

Industry experts

16+

Evaluation factors

Years

Our reviews reflect our independent judgment—not a sales pitch. Learn how we stay transparent.

For this guide, we evaluated tools using hands-on testing and independent research, scoring tools using our selection criteria.

Our reviews reflect our human editorial judgment, not a sales pitch.

KrispCall Overview

From my perspective, KrispCall is a solid choice for small to medium sales teams looking for budget-friendly call tracking. While it may not have the most intuitive interface, its affordability and feature set make it a contender. Its standout features, such as call analytics and integration capabilities, offer good value compared to pricier options. However, onboarding could be smoother, and support, while responsive, has room for improvement. If your team prioritizes cost-effectiveness and functional features over a sleek UI, KrispCall is worth considering.

Pros

Call analytics help your team make data-driven decisions.
User-friendly interface simplifies your call management tasks.
Reliable call quality ensures smooth communication with your clients.

Cons

Onboarding can take longer than expected for your team.
Customer support might not always meet your expectations.
The interface could be more intuitive for new users.

Is KrispCall Right For Your Needs?

Who Would be a Good Fit for KrispCall?

KrispCall suits small to medium-sized sales teams and customer support departments in tech startups and retail businesses. Its call analytics and user-friendly interface help your team manage calls efficiently and make data-driven decisions. If your work involves frequent client interactions and you’re looking for reliable call quality, KrispCall’s functionalities can support your needs. The ease of use helps your team get started quickly, making it ideal for businesses that prioritize simple yet effective call management.

Retail Sales Teams
KrispCall's call analytics help your team understand customer interactions and improve sales strategies.
Tech Startups
The user-friendly interface allows your team to focus on innovation without getting bogged down by complex systems.
Customer Support
Reliable call quality ensures your team maintains smooth communication with clients, enhancing customer satisfaction.
Small Businesses
Affordable pricing and essential features make KrispCall a great fit for managing your team's call activities on a budget.
Remote Workforces
The software’s ease of use supports your distributed team in staying connected and productive.
Freelancers
KrispCall offers a straightforward solution for managing your client calls efficiently without unnecessary complications.

Who Would be a Bad Fit for KrispCall?

KrispCall isn't ideal for large enterprises or industries requiring complex integrations and highly customizable solutions. If your work demands advanced features beyond basic call tracking and analytics, you might find KrispCall lacking. Its onboarding process can be slow for teams with extensive training needs, and the interface might not meet the expectations of tech-savvy users. For businesses that rely on fast-paced scaling and require robust support, KrispCall may not be the best fit.

Large Corporations
KrispCall's limited customization options won't meet your need for tailored solutions.
Financial Services
Advanced security features are crucial, and KrispCall may not offer the level you require.
Enterprise Sales Teams
If your team needs complex integrations, KrispCall's capabilities might not suffice.
Healthcare Providers
The lack of specialized compliance features could be a dealbreaker for your industry needs.
Tech Developers
If your team expects a highly intuitive interface, KrispCall might fall short.
Global Call Centers
For extensive support and scalability, KrispCall's offerings may not align with your expectations.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

Core Features

Call Analytics: This feature lets your team track call performance and gain insights into customer interactions. You can make data-driven decisions to improve your sales strategies.

Call Recording: KrispCall records your calls, allowing you to review conversations for quality assurance. It's a handy tool for training and performance evaluation.

Voicemail Transcription: Your voicemails are transcribed into text, making it easy to read and respond to messages without listening to them. This saves you time and keeps your workflow efficient.

Call Routing: KrispCall directs incoming calls to the right team members, ensuring your customers reach the right person quickly. This improves response times and customer satisfaction.

Call Monitoring: You can listen in on live calls to provide real-time feedback to your team. It helps you ensure quality control and offer immediate support.

Call Logs: KrispCall maintains detailed records of all calls, which you can access anytime to track interactions and follow up with clients. This keeps your records organized and accessible.

KrispCall screenshot — Call analytics track performance to improve sales decisions.

Ease of Use

KrispCall's user-friendliness leaves room for improvement, especially if your team values an intuitive interface. While it offers a clean design, navigating through its features can be tricky for new users. You might find the onboarding process a bit lengthy, which can slow down your team's adoption. However, once your team gets the hang of it, the call management features become more manageable, offering a straightforward way to handle your sales calls.

Integrations

KrispCall integrates with HubSpot, Pipedrive, Salesforce, MS Teams, Zoho CRM, Slack, Zendesk, Intercom, ActiveCampaign, and SuperOffice. KrispCall also offers an API and connects with third-party integration tools like Zapier to enhance your workflow automation and productivity.