Las 10 mejores alternativas a Dialpad analizadas en 2026
Mejores alternativas a Dialpad - Resumen
Dialpad es un software de ventas popular reconocido por su inteligencia de voz con IA y sus herramientas de comunicación integradas. Sin embargo, algunos usuarios pueden buscar alternativas debido a opciones de personalización limitadas y a los costes más elevados de las funciones avanzadas.
Usando mi experiencia con software de Revenue Operations, probé y comparé varias de las mejores alternativas a Dialpad disponibles. A partir de ahí, recopilé mis resultados en reseñas detalladas para ayudarte a encontrar el software que mejor se adapte a tus necesidades.
¿Qué es Dialpad?
Dialpad es un software de ventas que se centra en proporcionar comunicaciones unificadas con inteligencia de voz impulsada por IA. Es comúnmente utilizado por equipos de ventas, representantes de atención al cliente y profesionales de negocios que necesitan soluciones de comunicación eficientes. Funciones como la transcripción de llamadas con IA, el coaching en tiempo real y la integración con CRM ayudan a mejorar la comunicación, aumentar la productividad y gestionar las interacciones con clientes de manera eficiente.
Por qué confiar en nuestras reseñas de software
Hemos estado probando y analizando software de Revenue Operations desde 2022. Como expertos en operaciones de ingresos, sabemos lo crucial y difícil que es tomar la decisión correcta al seleccionar software. Invertimos en investigaciones profundas para ayudar a nuestra audiencia a tomar mejores decisiones de compra de software.
Hemos probado más de 2.000 herramientas para diferentes casos de uso de Revenue Operations y escrito más de 1.000 reseñas de software completas. Descubre cómo mantenemos la transparencia y revisa nuestra metodología de revisión de software.
Resumen de las mejores alternativas a Dialpad
Esta tabla comparativa resume los detalles de precios de mis principales opciones alternativas a Dialpad para ayudarte a encontrar la mejor para tu presupuesto y necesidades comerciales.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for AI-powered calls | 14-day free trial + free demo available | From $19/user/month (billed annually) | Website | |
| 2 | Best communication API integrations | Free trial available | From $0.005/message | Website | |
| 3 | Best for global reach | Free demo + 10-day free trial available | From $1/user/month (billed annually) | Website | |
| 4 | Best for outbound call centers | Free demo available | Pricing upon request | Website | |
| 5 | Best sales outreach tools | 14-day free trial + free demo available | From $29/user/month (billed annually) | Website | |
| 6 | Best for contact center optimization | Free demo available | Available upon request | Website | |
| 7 | Best for cost-effective VOIP | Not available | From $15/user/month (billed annually) | Website | |
| 8 | Best for quick deployment | Free demo available | Pricing upon request | Website | |
| 9 | Best for team collaboration | Free trial available | From $17/user/month | Website | |
| 10 | Best for a cost-efficient setup | Free trial available | From $395 (billed annually) | Website |
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Prisync
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4.7 -
Expedite Commerce
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QuickBooks Online
Visit WebsiteThis is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.4
Reseñas de las mejores alternativas a Dialpad
A continuación tienes mis resúmenes detallados de las mejores alternativas a Dialpad que llegaron a mi listado. Mis reseñas ofrecen una mirada detallada a sus características clave, pros y contras, integraciones y casos de uso ideales de cada herramienta, para ayudarte a encontrar la mejor para ti.
CloudTalk is a cloud-based call center software designed for customer support and sales operations. Its main users are customer service teams and sales departments looking for efficient call handling and data-driven insights.
Why CloudTalk is a good Dialpad alternative: CloudTalk provides AI-powered calling features that enhance call management and customer interaction. With intelligent call routing and real-time analytics, your team can also optimize performance and boost customer satisfaction. Meanwhile, automatic call distribution ensures calls reach the right agents promptly. These capabilities set it apart from Dialpad and make it well-suited for teams that want to prioritize advanced call-handling features.
Standout features & integrations:
Features include intelligent call routing, which directs calls to the most suitable agents. Real-time analytics offer insights into call center performance, helping your team make data-driven decisions. Automatic call distribution enhances call management by efficiently allocating incoming calls.
Integrations include Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Freshdesk, Zoho CRM, Slack, Microsoft Dynamics 365, and Shopify.
Pros and Cons
Pros:
- Good for sales teams
- Efficient call management
- AI-powered call features
Cons:
- Somewhat basic reporting tools
- Limited customization options
Twilio is a cloud communications platform that provides APIs for messaging, voice, and video. Its main users are developers and businesses looking to integrate communication capabilities into their other applications.
Why Twilio is a good Dialpad alternative: Twilio offers extensive communication APIs, allowing your team to build custom communication solutions tailored to your needs. Unlike Dialpad, Twilio's focus on APIs allows for deeper integration into existing systems, making it ideal for teams that rely heavily on their existing tech stacks. It supports SMS, voice, and video, providing flexibility for various use cases.
Standout features & integrations:
Features include programmable messaging, which lets your team send and receive SMS and MMS. With Twilio, developers can also create highly customizable workflows and automate interactions.
Integrations include Salesforce, Zendesk, HubSpot, Microsoft Dynamics 365, Shopify, Slack, Google Cloud, Amazon Web Services, WhatsApp, and Facebook Messenger.
Pros and Cons
Pros:
- Scalable for large projects
- Supports multiple communication channels
- Highly customizable and flexible
Cons:
- Limited out-of-box solutions
- Complex for non-developers
CallHippo is a cloud-based virtual phone system designed for businesses seeking to establish and manage global communication networks. Its main users are sales and support teams looking to enhance their international reach and customer interactions.
Why CallHippo is a good Dialpad alternative: CallHippo offers global and toll-free numbers and call forwarding, making it ideal for teams managing international calls. Its emphasis on global reach and flexibility distinguish it from Dialpad’s offering. The platform's ability to offer virtual phone numbers in multiple countries sets it apart as a tool for businesses focusing on global communication.
Standout features & integrations:
Features include global phone numbers, which allow your team to establish a local presence in various countries. Call forwarding ensures that calls reach the right person no matter where they are. Call analytics offer insights into your team's performance, helping you make informed decisions.
Integrations include Salesforce, HubSpot, Zoho CRM, Slack, Zendesk, Pipedrive, Shopify, Intercom, Freshdesk, and Microsoft Dynamics 365.
Pros and Cons
Pros:
- Easy to scale for growing businesses
- Good call analytics features
- Supports international numbers
Cons:
- Initial setup can be time consuming
- Limited customization options
Convoso is a cloud-based call center solution designed primarily for outbound call centers focusing on improving agent productivity and lead conversion. Its main users are sales teams and customer service centers seeking efficient dialing and lead management tools.
Why Convoso is a good Dialpad alternative: Convoso provides advanced dialing systems, such as predictive and power dialing, making it ideal for high-volume calling environments. Features like lead management and dynamic scripting help your team engage effectively with prospects. These capabilities set it apart from Dialpad, because Convoso is tailored for outbound call activities and offers specialized tools to enhance your team's outreach efforts.
Standout features & integrations:
Features include predictive dialing, which increases your team's call connection rates by automatically dialing numbers. Dynamic scripting adjusts call scripts in real time based on customer responses, improving engagement. Real-time analytics provide insights into team performance, helping you refine your outreach strategies.
Integrations include Salesforce, HubSpot, Zoho CRM, SugarCRM, Zendesk, Pipedrive, Freshdesk, Microsoft Dynamics 365, Oracle, and Bullhorn.
Pros and Cons
Pros:
- Real-time analytics to support productivity
- Good lead management features
- Tailored for high volume outbound calling
Cons:
- Requires technical knowledge
- Complex initial setup
JustCall is a cloud-based phone system designed for sales and support teams, focusing on automating and enhancing communication workflows. Its main users are businesses looking for efficient call management and customer interaction solutions.
Why JustCall is a good Dialpad alternative: JustCall provides specialized sales outreach tools like bulk SMS, call scheduling, and click-to-call dialer. This makes it a great Dialpad alternative for sales teams focused on outbound sales and text messaging. It also automates repetitive tasks, allowing your team to focus on closing deals.
Standout features & integrations:
Features include call scheduling, which allows your team to plan calls efficiently. Bulk SMS lets you reach a large audience with targeted messages. Call monitoring provides insights into team performance, helping you refine your approach.
Integrations include HubSpot, Salesforce, Pipedrive, Zoho CRM, Zapier, Intercom, Slack, Microsoft Dynamics 365, Freshdesk, and Zendesk.
Pros and Cons
Pros:
- Call monitoring available
- Well-suited for outbound sales teams
- Automates sales call workflows
Cons:
- Somewhat basic reporting features
- Limited customization options
Calabrio ONE is a cloud-based workforce optimization suite designed for modern contact centers, focusing on workforce management, agent engagement, and AI-driven analytics. Its primary users include contact center managers and customer service teams across various industries such as finance, healthcare, and retail.
Why Calabrio ONE is a good Dialpad alternative: Calabrio ONE offers tools like call recording, quality management, and interaction analytics, which support contact center optimization. The platform emphasizes improving customer satisfaction and operational efficiency through AI-driven analytics and personalized coaching. Unlike Dialpad, Calabrio ONE provides tailored solutions for industries needing specialized contact center management. This makes it a strong option for teams focused on enhancing agent performance and customer engagement.
Standout features & integrations:
Features include call recording, which helps your team monitor and improve customer interactions. Meanwhile, quality management tools ensure that your service levels meet customer expectations. Interaction analytics also provide insights into customer behavior, helping you tailor your approach.
Integrations include Salesforce, Microsoft Teams, Amazon Connect, Genesys, Avaya, Cisco, ServiceNow, Zendesk, Twilio, and Five9.
Pros and Cons
Pros:
- Tailored industry solutions available
- Well-suited to the needs of large teams
- Strong customer analytics features
Cons:
- Somewhat complex setup process
- May be too complex for small teams
Phone.com is a VoIP service provider tailored for small businesses, focusing on offering flexible and affordable communication solutions. Its main users are entrepreneurs and small teams looking for a reliable phone system with essential features.
Why Phone.com is a good Dialpad alternative: Phone.com provides cost-effective VoIP services with features like call routing, voicemail-to-email, and video conferencing, making it a budget-friendly choice for small businesses. Its flexible plans allow you to choose only the features your team needs, and the platform is easy to set up. Unlike Dialpad, Phone.com emphasizes affordability and simplicity, making it suitable for cost-conscious teams.
Standout features & integrations:
Features include call routing, which helps your team manage incoming calls efficiently. Voicemail-to-email ensures you never miss important messages by sending them directly to your inbox. Video conferencing allows your team to connect virtually, enhancing collaboration.
Integrations include Salesforce, Zoho CRM, Microsoft Dynamics 365, Slack, Zapier, Google Workspace, Microsoft Teams, HubSpot, Zendesk, and Freshdesk.
Pros and Cons
Pros:
- Suitable for small teams
- Flexible feature selection in pricing plans
- Easy to set up and get started quickly
Cons:
- Few customization options
- Limited advanced features
GoTo Connect is a cloud-based unified communications platform designed for businesses seeking efficient and flexible communication solutions. Its main users include small to medium-sized businesses looking for an integrated phone, meeting, and messaging service.
Why GoTo Connect is a good Dialpad alternative: GoTo Connect offers quick deployment with its easy-to-use interface and setup process, making it a practical choice for teams wanting to start quickly. This sets it apart from Dialpad, which requires more effort at the initial setup stage. GoTo Connect combines voice, video, and messaging in one platform for consolidated communications.
Standout features & integrations:
Features include call routing, which lets your team manage incoming calls effectively. The auto-attendant feature ensures calls are directed to the right person without delay. Video conferencing allows your team to meet face-to-face, no matter where they are.
Integrations include Microsoft Teams, Slack, Salesforce, Google Workspace, Microsoft 365, HubSpot, Zoho CRM, Zendesk, ServiceNow, and Freshdesk.
Pros and Cons
Pros:
- Flexible for small businesses
- Unified communication tools
- Quick to set up and get started
Cons:
- May require ongoing support
- Limited advanced features
OpenPhone is a business phone system designed specifically for startups and small businesses. Its main users are teams looking for a flexible communication tool that integrates with their workflows.
Why OpenPhone is a good Dialpad alternative: OpenPhone offers shared numbers, allowing your team to collaborate easily on customer interactions. This sets it apart from Dialpad, where shared lines can be more complex to manage. Its straightforward and user-friendly interface helps you manage business calls and messages from anywhere. With features like call recording and voicemail transcription, OpenPhone is a strong alternative for teams prioritizing effective collaboration and communication.
Standout features & integrations:
Features include shared phone numbers that let your team collaborate on customer responses. The call recording feature ensures you can revisit important conversations at any time. Voicemail transcription turns voice messages into text, making them easy to read and search.
Integrations include HubSpot, Slack, Zapier, Salesforce, Google Contacts, Intercom, Pipedrive, Copper, Zoho CRM, and Freshdesk.
Pros and Cons
Pros:
- Well-suited to the needs of small teams
- Simple, straightforward interface
- Easy team collaboration tools built in
Cons:
- Reporting tools are somewhat basic
- Limited advanced features
3CX is a software-based private branch exchange (PBX) system designed for businesses of all sizes, focusing on providing unified communications and VoIP solutions. Its main users include IT managers and business owners looking to enhance their communication infrastructure without hefty costs.
Why 3CX is a good Dialpad alternative: 3CX offers a cost-efficient PBX solution that can be easily deployed on-premise or in the cloud. It supports video conferencing, live chat, and offers both a desktop app and mobile apps, providing flexibility for remote work. Unlike Dialpad, 3CX provides a more traditional telephony setup with advanced call-handling features. This makes it ideal for businesses seeking a customizable and budget-friendly communication system.
Standout features & integrations:
Features include video conferencing, which allows your team to connect face-to-face virtually with video calls. Live chat lets you interact with website visitors in real time, enhancing customer support. Mobile apps for both iOS and Android devices ensure your team stays connected on the go.
Integrations include Microsoft 365, Salesforce, HubSpot, Freshdesk, Microsoft Dynamics, Google Contacts, Zendesk, Office 365, Zoho CRM, and Microsoft Teams.
Pros and Cons
Pros:
- Advanced call handling
- Flexible deployment options
- Supports video meetings
Cons:
- No built-in CRM features
- Requires technical knowledge to manage
Otras alternativas a Dialpad
Aquí tienes algunas alternativas adicionales a Dialpad que no llegaron a mi listado principal, pero que aún vale la pena revisar:
- 8x8
For unified communications
- Ooma
For customizable VoIP services
- Zendesk
For customer support teams
- Aircall
For cloud-based call centers
- RingCentral
For video conferencing
- Microsoft Teams
For team messaging
- MightyCall
For virtual phone systems
- Grasshopper
For entrepreneurs and startups
- Salesforce
For CRM integration
- Vonage
For API customization
- Zoom Phone
For video-first teams
Criterios de selección de alternativas a Dialpad
Al seleccionar las mejores alternativas a Dialpad para incluirlas en esta lista, consideré las necesidades y los puntos de dolor comunes de los compradores respecto a los productos de software de ventas, como la integración con herramientas existentes y la escalabilidad para equipos en crecimiento. También utilicé el siguiente marco para mantener mi evaluación estructurada y justa:
Funcionalidad básica (25% del puntaje total)
Para ser consideradas en esta lista, cada solución debía cumplir con estos casos de uso comunes:
- Gestionar interacciones con clientes
- Rastrear actividades de ventas
- Facilitar la colaboración en equipo
- Ofrecer reportes y analítica
- Brindar acceso móvil
Otras funcionalidades destacadas (25% del puntaje total)
Para reducir aún más a los competidores, también busqué características únicas, como:
- Información generada por IA
- Flujos de trabajo personalizables
- Enrutamiento avanzado de llamadas
- Soporte multilingüe
- Soluciones específicas para la industria
Usabilidad (10% del puntaje total)
Para tener una idea de la facilidad de uso de cada sistema, consideré lo siguiente:
- Interfaz intuitiva
- Navegación sencilla
- Opciones de personalización
- Velocidad y rendimiento
- Compatibilidad con dispositivos
Incorporación (10% de la puntuación total)
Para evaluar la experiencia de incorporación en cada plataforma, tuve en cuenta lo siguiente:
- Disponibilidad de vídeos de capacitación
- Recorridos interactivos del producto
- Acceso a plantillas
- Webinarios en vivo y chatbots
- Guías de usuario completas
Atención al cliente (10% de la puntuación total)
Para evaluar los servicios de soporte al cliente de cada proveedor de software, consideré lo siguiente:
- Disponibilidad 24/7
- Opciones de soporte multicanal
- Tiempos de respuesta rápidos
- Acceso a una base de conocimientos
- Asistencia personalizada
Relación calidad-precio (10% de la puntuación total)
Para evaluar la relación calidad-precio de cada plataforma, tomé en cuenta lo siguiente:
- Transparencia en los precios
- Planes de pago flexibles
- Retorno de inversión y rentabilidad
- Funciones incluidas en los planes
- Descuentos por facturación anual
Opiniones de los clientes (10% de la puntuación total)
Para hacerme una idea de la satisfacción general del cliente, consideré lo siguiente al leer las opiniones de los usuarios:
- Comentarios de los usuarios sobre las funciones
- Puntuaciones de facilidad de uso
- Satisfacción con el soporte
- Fiabilidad en el rendimiento
- Recomendaciones de colegas
¿Por Qué Buscar una Alternativa a Dialpad?
Aunque Dialpad es una buena opción de software de ventas, existen varias razones por las que algunos usuarios buscan soluciones alternativas. Puede que estés buscando una alternativa a Dialpad porque…
- Necesitas más opciones de personalización
- Buscas planes de menor costo
- Requieres mejor soporte para equipos grandes
- Necesitas funciones para sectores específicos
- Tu equipo opera en regiones no compatibles
- Quieres integración con herramientas de nicho
Si alguna de estas situaciones te resulta familiar, has llegado al lugar indicado. Mi lista contiene varias opciones de software de ventas que se adaptan mejor a los equipos que enfrentan estos desafíos con Dialpad y que buscan soluciones alternativas.
Funciones Clave de Dialpad
A continuación se muestran algunas de las funciones clave de Dialpad, para ayudarte a comparar y contrastar las opciones que ofrecen las soluciones alternativas:
- Inteligencia de voz potenciada por IA: Transcribe las llamadas en tiempo real, ayudando a tu equipo a capturar detalles importantes sin perder nada.
- Servicios VoIP: Ofrece llamadas de voz de alta calidad a través de Internet, asegurando que tu equipo se comunique eficazmente desde cualquier lugar.
- Comunicaciones unificadas: Integra voz, video y mensajería en una sola plataforma, permitiendo que tu equipo colabore sin cambiar de herramienta.
- Analítica de llamadas: Proporciona información sobre métricas de llamadas, ayudando a tu equipo a entender el rendimiento y tomar decisiones basadas en datos.
- Integraciones con CRM: Se conecta con los sistemas CRM más populares, lo que permite a tu equipo acceder a los datos de los clientes directamente desde la interfaz de llamadas.
- Enrutamiento y gestión de llamadas: Dirige las llamadas a la persona adecuada, garantizando que tu equipo gestione las consultas de los clientes de forma eficiente.
- Reuniones virtuales: Organiza videoconferencias fácilmente, ayudando a tu equipo a mantenerse conectado cara a cara, incluso en remoto.
- Aplicación móvil: Permite a tu equipo realizar y recibir llamadas en cualquier lugar, brindándoles la flexibilidad de trabajar desde donde sea.
- Transcripción de mensajes de voz: Convierte los mensajes de voz a texto, para que tu equipo pueda leer los mensajes rápidamente y responder puntualmente.
- Identificador de llamadas personalizable: Permite a tu equipo elegir qué número mostrar, ayudándoles a mantener una imagen profesional.
¿Qué Sigue?
¿Quieres llevar tu estrategia de RevOps al siguiente nivel? Suscríbete al boletín de The CRO Club para recibir consejos de expertos, reseñas de software y otros recursos que te ayudarán a impulsar un crecimiento predecible a gran escala.